Increased the company's offerings from strictly automotive locksmithing to full-service OEM/dealer-level IT including module programming, cloning, and ADAS calibration.
Expanded customer network to 100+ small to enterprise-level corporate clients.
Managed daily operations to ensure efficient service delivery and customer satisfaction.
Developed and maintained relationships with suppliers to optimize inventory management.
Implemented quality control processes to enhance service accuracy and reliability.
Founding Pastor
Trinity Presbyterian Church of Winter Springs
Winter Springs, FL
01.2019 - Current
Church Planter and Founding Pastor of this Reformed Presbyterian congregation in the CREC.
Knowledge Coach
Oakley Signs & Graphics | Simple Canvas Prints
01.2014 - 01.2018
Chief project manager, process improvement specialist, technical writer, trainer, and personnel coach for this national online print retailer.
Reduced order entry mistakes (OEMs) by 8% (from 10% to 2% ongoing) by creating a visual warning system (mieruka).
Reduced onboarding time for new employees by 2 weeks (40%) through a combination of learning style diagnostics and creating a new feedback-driven training system.
Wrote and maintained the company knowledgebase which included specification documentation for over three hundred approved franchises and process guides.
Increased revenue per employee (RPE) by $23,500 per year through top-grading front line staff to all A and B-level players.
Wide by 64% utilizing a three-tiered information pull system.
Improved employee satisfaction (eNPS) by 50 points through active feedback programs and targeted quality of life benefits.
French pressed five (5) excellent batches coffee every day.
Business Consultant
Independent
01.2013 - 01.2014
Catalyzed growth in small organizations with big dreams and fantastic opportunities by consulting on content creation, curriculum launches, resource management, strategic staffing, training and improved technologies.
Optimized school marketability by identifying STEM education opportunities and creating a hybrid modern/Classical curriculum and accompanying marketing plan.
Improved Web traffic and consumer awareness by 41% through a complete digital asset rebrand.
Increased community turnout to client promotional events by an average of 36%.
Introduced multiple clients to the joys and higher caffeine content of French pressed coffee.
Business Development Officer
Oxen Inc.
01.2009 - 01.2012
Co-founded this social innovation holding company that included a backpack journalism company, farm-to-table organic grocery delivery service and boutique marketing/PR shop.
Oversaw day-to-day supply and logistics operations which included point-to-point local sourcing and delivery for twenty-five (25) vendors and over one hundred (100) customers.
Increased the organization's digital presence to engage over 10,000 users per month in addition to social media impressions.
Wrote, produced, edited and deployed over 1,000 pieces of video, long-form prose and social media-tailored content.
Leveraged both channels to launch the 1Run campaign in support of the first Type-1 diabetic to run across the United States (Doug Masiuk).
Discovered French press coffee and all its Muse-like power.