KYLE TEMPLE
San Antonio
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Non-Injury Auto Claims Adjuster
United States Automobile Association
San Antonio, TX
04.2023 - 09.2024
- Reviewed and evaluated automotive mechanical claims to determine coverage, liability, and settlement options
- Conducted thorough investigations by gathering relevant information such as repair estimates, vehicle history, and policy terms
- Collaborated with mechanics, technicians, and other experts to assess the cause of mechanical failures or damages
- Managed a high volume of claims while maintaining quality standards for accuracy and efficiency
- Provided exceptional customer service by addressing inquiries promptly and professionally
- Maintained up-to-date knowledge of automotive technologies, industry trends, regulations, and best practices in order to accurately assess claims
- Coordinated inspections with field adjusters or independent appraisers when necessary
- Identified potential subrogation opportunities through thorough investigation of accident circumstances
- Communicated effectively with policyholders regarding coverage decisions in a clear manner
- Closely monitored claim files to ensure timely resolution and adherence to service level agreements
Teller/Senior Lead Teller
White Sands Federal Credit Union
Las Cruces, New, NM, Mexico
01.2022 - 10.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Performed general teller duties for drive-thru line
- Maintained, organized and stocked teller window areas
- Organized monthly audit paperwork for my branch and staff
- Participated in, and helped conduct audits of branch security systems and completed required reports of these tests
- Managed shift schedule for team of fourteen
- Managed overdraft reports and performed audits
- Identified potential needs through observation, questioning and listening
- Replenished ATM funds in empty canisters prior to validation process
- Mentored newly hired team members on appropriate responses to patron questions
- Answered inquiries regarding checking and savings accounts and other related products
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Level 1 Security Guard
HTM Security
Las Cruces, NM
06.2021 - 12.2021
- Completed full building and grounds patrols every half hour to hourly to spot and investigate concerns.
- Maintained secure environment by monitoring premises and controlling access points.
- Conducted routine patrols to ensure safety and security of facility.
- Reported suspicious activities to prevent potential security threats.
Sales Representative
Strykers Shooting World
Las Cruces, NM
03.2020 - 08.2021
- Identified client needs, built relationships and overcame obstacles in the sales processes
- Maintained professional standards in sales and filling out federal paperwork for firearm transactions
- Retained excellent client satisfaction ratings through outstanding service delivery
- Recommended accurate and effective solutions to customers after identifying problems
- Utilized professional sales techniques to persuasively communicate with clients
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
White Apron
Caliches Frozen Custard
Las Cruces, NM
08.2019 - 03.2020
- I am responsible for being able to work in all assets of food service from customer service at the register to making the food
- Answered questions, pointed out important features, and offered further details about special menu items to educate visitors
- Built personal relationships with guests to promote positive experiences
- Received and processed stock into inventory management system while assisting a manager
- Served customers in a friendly, efficient manner following outlined steps of service
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Fire Protection Engineer Apprentice
United States Air Force
01.2019 - 06.2019
- I was Learning to identify factors and take preventative measures in areas as well, as being trained in basic military doctrine
- Learned to completed in-depth building inspections to
- Antonio, TX assess safety and check compliance with codes.
White Apron
Caliches Frozen Custard
Las Cruces, NM
03.2018 - 01.2019
- I am responsible for being able to work in all assets of food service from customer service at the register to making the food
- Answered questions, pointed out important features, and offered further details about special menu items to educate visitors
- Built personal relationships with guests to promote positive experiences
- Received and processed stock into inventory management system while assisting a manager
- Served customers in a friendly, efficient manner following outlined steps of service
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Air Force Officer Trainee
United States Air Force
Colorado Springs, CO
06.2016 - 02.2018
- Trained to be an Officer in the United States Air Force at the United States Air Force Academy by developing leadership qualities and strategies for overcoming adversity.
Air Force Officer Trainee
United States Air Force
Colorado Springs, CO
06.2016 - 02.2018
- Trained to be an Officer in the United States Air Force at the United States Air Force Academy by developing leadership qualities and strategies for overcoming adversity.
Education
New Mexico State University - Dona Ana Community College
Las Cruces, NMBachelor's - Political Science
USAF Academy - USAF Academy
February 2018
Associate of Science - Fire Science
New Mexico State University-Dona Ana
Las Cruces, NMMay 2022
Skills
- Hard Worker
- Supervising Experience
- Sales expertise
- Staff Training
- Process Improvement
- Quality Assurance
- Leadership Abilities
- Customer Relations
- Quick Learner
- Problem Solving Skills
- Mentoring
- Problem solving strength
- Team Management
- Security
- Intermediate Spanish
- Military Experience
- Attention to detail
- Great Team work
- Organization oriented
- Property & Casualty License
- Time management
- Decision-making
- Team leadership
- Complex Problem-solving
Certification
CPR Certification
Languages
Spanish
Limited Working
Timeline
Non-Injury Auto Claims Adjuster
United States Automobile Association
04.2023 - 09.2024
Teller/Senior Lead Teller
White Sands Federal Credit Union
01.2022 - 10.2022
Level 1 Security Guard
HTM Security
06.2021 - 12.2021
Sales Representative
Strykers Shooting World
03.2020 - 08.2021
White Apron
Caliches Frozen Custard
08.2019 - 03.2020
Fire Protection Engineer Apprentice
United States Air Force
01.2019 - 06.2019
White Apron
Caliches Frozen Custard
03.2018 - 01.2019
Air Force Officer Trainee
United States Air Force
06.2016 - 02.2018
Air Force Officer Trainee
United States Air Force
06.2016 - 02.2018
Bachelor's - Political Science
USAF Academy - USAF Academy
Associate of Science - Fire Science
New Mexico State University-Dona Ana
New Mexico State University - Dona Ana Community College