Leah Cole
Tampa
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
12
12
years of professional experience
Work History
Non-Injury Auto Claims Adjuster
USAA
07.2022 - Current
- Clearly documented thought process, investigation, evaluation, negotiation, and settlement decisions
- Provided advice and set expectations of next steps to members and claimants
- Partnered and/or directed vendors and internal business partners to facilitate timely claims resolution
- Supported workload surges
- Examined photographs, surveillance, and other claims related documents
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Conducted comprehensive interviews of members, claimants, and witnesses to gather facts and information
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Customer Service Representative/Call Center
Davisville Enterprises
06.2021 - 02.2022
- I answered phones, built customer orders, maintained customer relations, managed customer profiles, and organized important information.
- I had customers come in and specifically ask to speak with me because they loved how I treated them.
- I always tried to provide the best customer service and go above and beyond for each person who called in.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Team Member
Jamba Juice
09.2013 - 09.2014
- As a team member I prepared ingredients for smoothies and juices, restocked low items, ran the register, and made smoothies according to the customer's request all while providing great customer service.
Team Member
Target
06.2012 - 08.2013
- As a hardlines Target team member I provided excellent customer service to every customer who needed help, restocked shelves, removed any items that didn't belong in my assigned area, and cleaned up any messes
- While there we had a frequent disabled customer come in who required assistance and I would help him with his shopping needs.
Education
B.A in Child Psychology -
Southern New Hampshire University
03.2018
Skills
- Food Preparation
- Claims Investigation
- Documentation Management
- Register
- Customer service
- Inventory
- Stocking
Timeline
Non-Injury Auto Claims Adjuster
USAA
07.2022 - Current
Customer Service Representative/Call Center
Davisville Enterprises
06.2021 - 02.2022
Team Member
Jamba Juice
09.2013 - 09.2014
Team Member
Target
06.2012 - 08.2013
B.A in Child Psychology -
Southern New Hampshire University