Moses Louis
CLAIM ADJUSTER
Snellville,GA
Summary
I am a detail-oriented claims associate with strong organizational and analytical skills. I excel at working collaboratively under minimal supervision and am fluent in Creole. I can prioritize tasks effectively, focusing on the core issues at hand. My customer service skills are exceptional, and I thrive in high-pressure environments. I have a proven ability to motivate and inspire teams to achieve their best. My commitment to continuous process improvement drives my dedication to enhancing efficiency and productivity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Auto Injury
State Farm
01.2023 - Current
- Following state guidelines per claim to ensure full use of coverage on policy to client
- Team Single Point of Contact for Standard Claim Process
- Accurately calculates and documents damage payments while also extending policy coverage as needed.
- Thoroughly reviewed and analyzed policy contracts to ensure accurate and timely claim payments.
- Navigate through complex claims with minimal supervision.
- Consistently delivered exceptional customer service by building strong rapport, communicating clearly, and empathetically addressing the needs of both internal and external business partners.
Night Receiving Supervisor
Floor and Decor
04.2019 - 06.2021
- Receive shipment for store
- Train new hires
- Complete customer orders
- Stock inventory
- Complete safety checklist for forklifts at start of shift
- Remove special orders for customers so the customer can be contacted in the morning
- Knowledge on floor installation (wood, tile, stone, vinyl, and etc.)
Teller Coordinator
Sun trust Bank
08.2015 - 03.2017
- Second in charge when manager is not at work (aka assistant manager)
- In-charge of the Teller Line
- Teach new tellers how to do teller functions and products of the company we provide
- Balancing ATM's to make client transaction easier and when the branch is close so the still have access to their funds
- Making reports on sales and goals for the branch to hit quarterly
- In-charge of the operations of the branch making sure tellers and bankers are doing what they are suppose to do every day
- Dealing with customer issues and helping guide every client from financial stress to financial confidence
- Making the schedule for the branch
- Placing orders for cash forecasting so the branch is never short or over on cash
- Connecting clients to the right partners in the company to help them with their need
- Assisted in helping the branch make sales for the year of 2016 ⦁ Gained the trust and loyalty of clients
Wincorp Capital
04.2015 - 08.2015
- Helping with computer issues
- Process credit card payments
- Help assist with managing floor issues
Teller
Wells Fargo
08.2013 - 12.2014
- Making deposits and withdrawals for customers
- Making payments for credit cards, montages, and various other products the company provide
- Helping customers with issues with accounts
- Finding fraudulent transactions and preventing company loss
- Coaching coworkers on rules and regulations
- Awarded by Mike Donnelly for customer service excellence
- 100% rate in good customer service call in
- Have been reward bronze rewards since started for opening accounts with top 25 ranking in district
Munitions Journeyman
United States Air Force
10.2006 - 06.2010
- (Active duty)
- Helped with set up of presentations for Wingman Day
- Helped clean up a communication area with classified items
- Worked on Nellis AFB to maintain the cleanliness of the dorm area
- Completed 400+ missiles deliveries for pilot combat training; maintained 100% on-time ratingno safety mishaps
- Work in the air show as traffic crew
- Assisted short notice download of 2,300 30MM rounds from A-10 a/c with engine trouble; assets safely stored
- General knowledge of munitions aided in the ACC’s first ever GBU-12 bomb build for MQ-9 a/c; spt GWOT
- Volunteered 10 hrs to AADD; prevented possible loss of seven livesensured safety for USAF greatest assets
- Career minded; successfully completed CDCs six months ahead of scheduletrained munitions Journeyman
- Involved PTL; strict attention to detail ensured all shop personnel were 100% tested w/ zero failures/overdues!
- Prepared/briefed elements weekend safety briefings; enhanced awarenessno duty time loss due to mishaps
- Volunteered off-duty time for SF training event; acted as aggressor250 students received realistic combat training
- Combat Ammunition System (CAS) knowledge and Physical Training Leader ( PTL)
- Performs munitions storage and handling operations for all assigned MQ- 1 Predator and MQ-9 Reaper Aircraft
- Receives, inspects, and warehouses stored munitions required to meet annual munitions allocation needs
- Operates and performs user maintenance on 12 assigned munitions vehicles and material handling equipment
- Records munitions movements for input into CAS and notifies responsible agencies of hazard symbol changes
- Performed weekly assets inventory of all custody/base stock munitions assetsguaranteed 100% accountability
- Help with construction of the chaplain section of the airman center on Nelis AFB
Education
Associate of Applied Science - Aircraft Maintenance
Aviation Institute of Maintenance
Duluth, GAHigh School Diploma -
Grayson High School
Loganville, GAMILITARY TRAINING - Munitions Systems Technology
Shepard AFB Munition Tech School
Wichita Falls, TX04.2007
Skills
- Payment Arrangements
- Records Preparation
- Rules of Evidence
- Sourcing and Compiling Information
- Shipping and Receiving
- Loading and Unloading
- Inventory Control
- Warehouse Best Practices
Certification
- Licensed Claims Adjuster
Timeline
Claims Adjuster, Auto Injury
State Farm
01.2023 - Current
Night Receiving Supervisor
Floor and Decor
04.2019 - 06.2021
Teller Coordinator
Sun trust Bank
08.2015 - 03.2017
Wincorp Capital
04.2015 - 08.2015
Teller
Wells Fargo
08.2013 - 12.2014
Munitions Journeyman
United States Air Force
10.2006 - 06.2010
Associate of Applied Science - Aircraft Maintenance
Aviation Institute of Maintenance
High School Diploma -
Grayson High School
MILITARY TRAINING - Munitions Systems Technology
Shepard AFB Munition Tech School
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