Kyle Updegrave
IT Support Specialist
Massillon,OH
Summary
Hardworking and passionate IT Professional with strong organizational skills eager to secure an entry-level Systems Administrator position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
IT Support Specialist
Network Design Consultants
Canton, Ohio
12.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1&2 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Delivered onsite technical support for 200+ employees.
- Answered questions and provided information to customers about new software or hardware.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Configured Active Directory and granted system permissions to new employees.
Business Development Manager
Concept Services, LTD
Medina, OH
10.2019 - 11.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Service Technician
Cennox
Massillon, OH
08.2018 - 09.2019
- Diagnosed and troubleshot problems, cleaning, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
Education
High School Diploma -
Canton South High School
Canton, OH 09.2006 - 05.2010
Associate of Applied Science - Computer Network Administration & Security Technol
Stark State College
Canton, OH 01.2023 - 05.2025
Skills
Instruction and training
undefinedCertification
CompTIA A+ Certification
Timeline
Associate of Applied Science - Computer Network Administration & Security Technol
Stark State College
01.2023 - 05.2025
CompTIA A+ Certification
07-2022
IT Support Specialist
Network Design Consultants
12.2021 - Current
Business Development Manager
Concept Services, LTD
10.2019 - 11.2021
Service Technician
Cennox
08.2018 - 09.2019
High School Diploma -
Canton South High School
09.2006 - 05.2010
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