Kyle VandeLune
Knoxville,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Carrier Sales Representative
Business to Business Logistics
Batavia, IL
02.2022 - 07.2025
- Managed carrier relationships to ensure quality service and on-time delivery.
- Negotiated freight rates with carriers to optimize transportation costs and services.
- Worked with a small team of customer representatives to provide rates to customers, schedule shipments, and win bids for potential new freight.
- Participated in weekly team meetings to discuss progress towards goals.
Customer Service Call Center Supervisor
Amplifi Loyalty Solutions
Naperville, IL
09.2017 - 11.2020
- Supervised daily operations of customer service team at Amplifi Loyalty Solutions.
- Reviewed calls with team members to ensure accurate and high-quality service.
- Provided log-in assistance and point-redemption services to members of a network of over 1,000 credit unions.
- Resolved escalated customer issues by collaborating with team members effectively.
Education
High School Diploma -
Metea Valley High School
Aurora, IL05-2015
Skills
- Customer relationship management
- Team collaboration
- Effective communication
- Conflict resolution
- Problem-solving
- Negotiation Expertise
Certification
- Certified in the safe shipment of hazardous materials.
Timeline
Carrier Sales Representative
Business to Business Logistics
02.2022 - 07.2025
Customer Service Call Center Supervisor
Amplifi Loyalty Solutions
09.2017 - 11.2020
High School Diploma -
Metea Valley High School
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