Jorge Gonzalez

• Performed cold-calling and follow-ups with leads to secure new revenue.
• Worked with sales team & Customer Operation to collaboratively reach targets rates, discuss any issue from pick up to final delivery, and select best performing carriers for dedicated routes.
• 2 years participated in UPS Peak season dedicated team during holiday season
• Maintain strong relationships with carriers to keep ensure high KPI's
• Performed cold-calling and follow-ups with leads to secure new revenue

Managed the customer operation for the following: Caterpillar, 3M company, & Crate & Barrel.

• Processing customer orders though U.S customs.
• Coordinated ontime pickup's from Airlines to avoid late fee's.
• Scheduled deliveries and pickups according to customer needs.
• Assisted in resolving customer complaints and grievances.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Greeted customers entering store and responded promptly to customer needs.
• Helped students find any and all course material related to professor syllabus.
• Fulled faculty request per semester including text, digital, any additional course material.