Microsoft Office
Kyle Wells
Sebring,FL
Summary
Hardworking and passionate worker with strong organizational skills. Eager to learn and ready to help achieve company goals. Experienced in troubleshooting, customer communication, software and hardware.
Overview
2
2
years of professional experience
Work History
User Support Analyst
10th Judicial Circuit
08.2022 - 07.2024
- Delivered prompt service to over 75+ users/customers
- Responded to user/customer requests for products, services, and company information.
- Continuously checked data, use logins, and file permissions to monitor data safety and end-user efficiency.
- Installed, configured and maintained multiple computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Highlands Virtual School
Sebring, FL 05.2022
Skills
- Call Management
- User Support
- Customer Service
- Service Schedule Coordination
- Remote Support
- Hardware support
- Software Installation
- Hardware knowledge
- Problem-solving abilities
- System Administration
Software
OBS (Streaming/Recording)
Remote Software (IE - Radmin,ZOHO)
Timeline
User Support Analyst
10th Judicial Circuit
08.2022 - 07.2024
High School Diploma -
Highlands Virtual School
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