Wilfredo Lozada
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
User Support Analyst Sr.
BayCare Health System
Clearwater, FL
01.2016 - Current
- Efficiently solved complex issues identified in the customer's reported problems.
- Analyzed customer inquiries, identified causes of issues and implemented effective solutions.
- Resolved user issues with computer hardware, software applications, operating systems, networks and peripherals.
- Coordinated with other IS personnel to ensure timely resolution of customer requests.
- Created detailed documentation on all customer service requests and resolutions for future reference.
- Installed new hardware and software components according to company policies and procedures.
- Maintained inventory records of all deployed hardware and software products within the organization.
- Evaluated software or hardware to recommend improvements or upgrades.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Director of Information Systems
CHS - Bartow Regional Medical Center
Lakeland, FL
12.2009 - 01.2016
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Controlled operational IT budget and expenditures within department parameters.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Developed data security and disaster recovery procedures.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Maintained up-to-date documentation regarding all IT processes, procedures and configurations.
- Managed vendor relationships with respect to software licensing agreements and contract negotiations.
- Provided comprehensive technical assistance to users in IT operations, encompassing hardware and software installation, upgrades, maintenance, and troubleshooting.
Education
Associate of Science - Computer Science
Pace University
New York, NY06-1993
Skills
- System Administration
- Software Installation
- Remote Technical Support
- Component Replacement
- Hardware Configuration
- Service Schedule Coordination
- Call Management
- VoIP Installation
- Project Coordination
- Windows Server
- Network protocols
- Database Management
- Risk Assessment
- Collaborative Team Player
- Training Materials Development
- System Analysis
- Technical Writing
Timeline
User Support Analyst Sr.
BayCare Health System
01.2016 - Current
Director of Information Systems
CHS - Bartow Regional Medical Center
12.2009 - 01.2016
Associate of Science - Computer Science
Pace University
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