Kyle West
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability & Adept at working effectively unsupervised, under pressure and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Team Lead
Rack Rooms Shoe Store
Jacksonville, FL
05.2025 - Current
- Supervised team members in daily store operations and customer service tasks.
- Trained new staff on product knowledge and sales techniques.
- Managed inventory processes to ensure stock availability and organization.
- Coordinated schedules to optimize workforce efficiency during peak hours.
- Resolved customer inquiries and complaints to enhance shopping experiences.
- Implemented visual merchandising strategies to improve product displays.
- Trained new staff in relevant processes and procedures.
Operations Lead
Party City
Jacksonville, FL
09.2015 - 03.2025
- Oversaw daily operations to ensure efficient workflow and team productivity.
- Managed scheduling to optimize staff coverage during peak sales periods.
- Streamlined order fulfillment processes to enhance customer satisfaction levels.
- Monitored customer satisfaction levels and took corrective action.
- Resolved escalated issues involving customers, vendors, or employees to ensure satisfactory outcomes. involving customers, vendors or employees.
- Trained staff on safety protocols and operational procedures.
- Conducted regular audits of inventory to maintain stock accuracy and availability.
- Inventory management and supply chain processes for seasonal products.
Education
High School Diploma -
Cedar Creek Christian School
Jacksonville, FL06-2014
Skills
- Operations oversight
- Inventory management
- Order fulfillment
- Visual merchandising
- Staff scheduling
- Scheduling efficiency
- Team leadership
- Staff training
- Customer service
- Problem solving
- Attention to detail
- Strategic planning
Timeline
Team Lead
Rack Rooms Shoe Store
05.2025 - Current
Operations Lead
Party City
09.2015 - 03.2025
High School Diploma -
Cedar Creek Christian School