Kyle Wilson
Jacksonville,FL
Summary
Dynamic professional with extensive experience in branch management and mortgage operations. Proven track record in enhancing team performance and operational efficiency through effective communication and employee development. Strong problem-solving skills contribute to achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Branch Operations Manager
DHI Mortgage Company
Jacksonville, Florida
11.2023 - 12.2025
- Implemented process improvements that streamlined operations and enhanced overall branch efficiency.
- Supervised daily branch operations and ensured adherence to company policies.
- Trained new employees on operational procedures and customer service excellence.
- Reviewed performance reports to pinpoint enhancement opportunities and drive optimal branch outcomes.
Mortgage Team Manager
DHI Mortgage Company
Jacksonville, Florida
08.2020 - 11.2023
- Motivated team members to consistently exceed performance targets, enhancing overall team results.
- Monitored team performance, tracked goal progress, identified areas for improvement, and provided actionable feedback to drive outcomes.
- Oversaw daily operations, including shift scheduling, task assignments, attendance tracking, and time-off approvals.
- Streamlined workflow distribution, resulting in improved team efficiency and enhanced productivity.
Mortgage Loan Processor
DHI Mortgage Company
Jacksonville, Florida
01.2019 - 08.2020
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Reviewed financial documents to ensure accuracy and completeness, contributing to efficient loan processing.
- Processed mortgage applications while verifying borrower information, facilitating timely loan approval.
- Communicated with clients to collect necessary documentation, enhancing client experience and streamlining application workflow.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
Mortgage Loan Officer
Ameris Bank
Jacksonville, Florida
11.2017 - 12.2018
- Guided clients in selecting optimal FHA, VA, and conventional mortgage options to meet their financial needs.
- Analyzed financial data, including income, assets, and liabilities, to assess loan feasibility.
- Prepared loan documentation for processing and underwriting reviews.
- Collaborated with real estate agents and operations team to ensure seamless loan transactions and enhance client satisfaction.
- Developed and maintained strategic relationships with real estate agents and builders, resulting in increased business referrals.
Mortgage Loan Processor
PNC Bank
Jacksonville, Florida
06.2016 - 12.2018
- Coordinated with clients to efficiently gather essential documentation for seamless loan processing.
- Submitted completed loan packages to underwriting department in a timely manner for approval or denial decisions.
- Supported underwriters by promptly delivering required information to expedite loan approval.
- Managed loan files, ensuring accurate and organized records.
- Requested appraisals and title services for borrowers.
- Responded to customer inquiries regarding loan status, enhancing service quality.
Loan Processor
PHH Mortgage
Jacksonville, FL
03.2014 - 04.2016
- Processed mortgage loans for Merrill Lynch, Key Bank, and Goldman Sachs, ensuring compliance and accuracy throughout the loan lifecycle.
- Managed client interactions for purchase and refinance transactions, enhancing client satisfaction and facilitating smooth transitions.
- Prepared and distributed closing documents to ensure timely delivery for all parties involved.
- Collaborated with financial advisors to provide tailored service for high net worth clients, strengthening client relationships and trust.
Education
Bachelor of Arts - Communications And Marketing
University of North Florida
Jacksonville, Florida, FL05-2009
Skills
- Branch management
- Operational training
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Employee development
- Vendor relations
References
References available upon request.
Timeline
Branch Operations Manager
DHI Mortgage Company
11.2023 - 12.2025
Mortgage Team Manager
DHI Mortgage Company
08.2020 - 11.2023
Mortgage Loan Processor
DHI Mortgage Company
01.2019 - 08.2020
Mortgage Loan Officer
Ameris Bank
11.2017 - 12.2018
Mortgage Loan Processor
PNC Bank
06.2016 - 12.2018
Loan Processor
PHH Mortgage
03.2014 - 04.2016
Bachelor of Arts - Communications And Marketing
University of North Florida