kyle york

Buffalo Valley Inc

07.2023 - Current

Answered phone calls and provided new clients with required paperwork to initiate service.
Completed intake assessment forms and filed clients' charts.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Maintained accurate, up-to-date client records for reliable reference and communications.
Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Assessed clients' needs and determined eligibility for intake services.
Offered compassionate and attentive guidance to patients during crisis situations.
Trained and supervised new intake staff to deliver high-quality client care.
Supported office staff and operational requirements with administrative tasks.
Facilitated communication between clients and other service providers.
Maintained a high standard of professionalism and ethics within the mentoring program through continuous reinforcement of best practices.
Improved mentor-mentee relationships through regular communication and progress tracking.