Averrisa Stockford
Owosso,MI
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator (PCC) – Intake Specialist
Peak Performance Physical Therapy
Mason, USA
08.2023 - Current
- Managed and scheduled patient appointments, coordinating with medical staff to optimize workflow and ensure efficient service delivery.
- Provided exceptional customer service, addressing patient inquiries, resolving concerns, and enhancing satisfaction.
- Maintained and organized patient records, ensuring compliance with HIPAA regulations and attention to detail in handling sensitive information.
- Assisted patients in understanding treatment options, explaining procedures, risks, and alternatives.
- Collaborated with healthcare teams to develop personalized care plans, coordinating referrals as needed for comprehensive care.
- Performed administrative tasks such as billing coordination, insurance verification, and data entry to ensure smooth clinic operations.
- Assured regulatory compliance and professionalism across patient service.
- Provided compassionate support to patients and their families.
- Scheduled evaluations and procedures for patients.
Caregiver/Medication Technician
Brookdale Senior Living
Haslett, USA
10.2022 - 07.2023
- Administered medications per physician instructions, monitoring for side effects and documenting patient responses.
- Educated patients and families on medication use, side effects, and compliance strategies to improve adherence.
- Supported physicians, nurses, and care teams in creating individualized care plans and ensured safe handling of medications.
- Maintained confidentiality in line with HIPAA regulations, demonstrating sensitivity in patient care and communications.
- Assisted with personal care activities, patient mobility, and vital sign monitoring to ensure patient well-being.
Secretary/Receptionist
Owosso Memorial Healthcare
Owosso, USA
- Welcomed and assisted visitors, managed high call volumes, and coordinated with departments for efficient service.
- Scheduled appointments for executives, maintained organized front desk operations, and handled confidential documents.
- Provided prompt resolution to customer inquiries, achieving high satisfaction, and improving visitor management processes.
- Trained new receptionists and implemented an electronic visitor system, enhancing office efficiency.
Education
Bachelor’s degree - Technical Management
DeVry University
Naperville, IL11-2024
Associate degree - Health Information Technology
DeVry University
Naperville, IL01.2024
Medical Coding And Billing -
DeVry University
Naperville, IL06-2021
Skills
- Patient care coordination
- Data entry
- Effective communication
- Customer service
- Team collaboration
- Problem solving
- Medical data collection
- Adaptability
- Patient care
- Clinical data entry
- Health information management
- Electronic health records
- Attention to detail
- Bedside manner
- Supportive personality
- Care plan management
- Elderly care
- Physical therapy administration
- Compassionate care
- Written communication
Timeline
Patient Care Coordinator (PCC) – Intake Specialist
Peak Performance Physical Therapy
08.2023 - Current
Caregiver/Medication Technician
Brookdale Senior Living
10.2022 - 07.2023
Secretary/Receptionist
Owosso Memorial Healthcare
Bachelor’s degree - Technical Management
DeVry University
Associate degree - Health Information Technology
DeVry University
Medical Coding And Billing -
DeVry University