Billychard Eloi
Orlando,FL
Summary
Dedicated professional with strong organizational skills and a focus on patient care coordination. Proven ability to manage patient inquiries and streamline processes, ensuring timely resolution and adherence to HIPAA regulations. Eager to contribute to improved patient experiences.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator (PCC)
Walgreen's Specialty Pharmacy
Orlando, FL
09.2024 - Current
- Coordinated patient appointments and medication refills to enhance service delivery.
- Communicated effectively with patients regarding prescription status and insurance information.
- Managed patient inquiries, ensuring timely resolution of concerns and issues.
- Collaborated with healthcare providers to streamline medication therapy management processes.
- Assisted in maintaining accurate patient records within electronic health systems.
- Educated patients on medication usage, side effects, and adherence strategies.
- Implemented quality assurance measures to improve patient care outcomes consistently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
CBRN Specialist
Army National Gaurd
Miami, FL
08.2023 - Current
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Conducted comprehensive assessments of chemical, biological, radiological, and nuclear threats to ensure operational readiness.
- Developed and implemented training programs on hazard recognition and safety protocols for team members.
Registered Behavior Technician
Behavior Analysis Inc.
Miami, FL
06.2022 - 08.2023
- Implemented individualized behavior intervention plans to support client progress and skill acquisition.
- Collected and analyzed data on client behavior to inform treatment adjustments and enhance effectiveness.
- Collaborated with interdisciplinary teams to ensure comprehensive care and consistent implementation of strategies.
- Trained and mentored new Registered Behavior Technicians on best practices in behavior analysis techniques.
- Developed engaging activities to promote social skills, communication, and adaptive behaviors in clients.
Home Health Aide
ALT Home Care Services
Miami, FL
06.2022 - 08.2023
- Provided personal care assistance to clients, ensuring comfort and dignity in daily activities.
- Administered medications and monitored vital signs for health stability and safety compliance.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Trained new staff on best practices for patient care and safety protocols, enhancing team effectiveness.
- Coordinated with family members to communicate updates on client health status and care adjustments.
Pharmacy Technician
Walgreen's Pharmacy
Miami, FL
11.2021 - 06.2022
- Processed and filled prescriptions accurately in compliance with state regulations.
- Enhanced customer satisfaction by providing timely assistance and addressing inquiries effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Manager
Chick-fil-A
Boynton Beach, FL
08.2017 - 11.2021
- Led team in achieving operational excellence and exceeding service standards.
- Developed and implemented training programs to enhance staff performance and retention.
- Streamlined inventory management processes to reduce waste and improve cost-efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Coordinated daily operations, ensuring compliance with health regulations and company policies.
- Mentored new managers on best practices for employee engagement and operational strategies.
Education
Master of Science - Counseling
Nova Southeastern University
Davie, FL07.2028
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2026
Associate of Arts - Psychology
Miami Dade College
Miami, FL05.2024
High School Diploma -
Atlantic Community High School
Delray Beach, FL05.2018
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient care coordination
- Patient care
- Insurance verification
- Medical terminology
Languages
French
Limited Working
Spanish
Elementary
Timeline
Patient Care Coordinator (PCC)
Walgreen's Specialty Pharmacy
09.2024 - Current
CBRN Specialist
Army National Gaurd
08.2023 - Current
Registered Behavior Technician
Behavior Analysis Inc.
06.2022 - 08.2023
Home Health Aide
ALT Home Care Services
06.2022 - 08.2023
Pharmacy Technician
Walgreen's Pharmacy
11.2021 - 06.2022
Manager
Chick-fil-A
08.2017 - 11.2021
Master of Science - Counseling
Nova Southeastern University
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Atlantic Community High School