Valerie Flores
Converse,TX
Summary
Has made a career in customer service, ensuring utmost respect and dignity for each customer. Has ensured and articulated key organizational initiatives regarding customer support and two-way communication with coworkers and management teams. Experience in recruitment, classification, benefits management, and position management. Proficient in scheduling, database management, and streamlining communication processes. Committed to identifying and addressing client needs to enhance engagement strategies and overall service quality. Create a positive, efficient work environment promoting professional development and organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (PCC)
Optimum Physical Therapy
2023.08 - Current
- Coordinates patient care, including appointment management, cash service assignment, and provider schedules.
- Enables Insurance process completion for Medicare, Tricare, and other health insurance companies, ensuring data accuracy for uninterrupted patient care plans.
- Managed sensitive patient information strictly adhering to HIPAA guidelines, maintaining confidentiality and privacy.
- Fostered strong relationships with referral sources for increased network connections, benefiting clinic and its patients through expanded resources.
Recreation Aide
Randolph Fitness Center
2022.01 - 2023.08
- Led familiarization programs for up to 1500 patrons annually, providing motivation and guidance for safe equipment usage.
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
Interpreter / Records
Waynesboro Family Clinic P.A.
2018.11 - 2019.05
- Provided interpretation services and managed appointment scheduling for mental health care.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Gymnastic Coach
DreamXtreme Gymnastics
2017.10 - 2018.09
- Coached girls in basic gymnastic skills and organized conditioning routines.
- Ensured the safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts' confidence levels by offering constructive feedback and personalized support.
- Trained 50 Gymnasts annually, ensuring competition success and more than 3 D1 Scholarship awardees.
Parent Volunteer - Kindergarten
SCANDIA ELEMENTARY
2016.08 - 2017.06
- Assisted the teacher with organizing activities and supervising 45 children daily and 450 per week.
- Chaperoned class field trips to assist teacher and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized drives to gather classroom supplies or fundraise money.
INSTRUCTIONAL ASSISTANT
TRAVIS UNIFIED SCHOOL DISTRICT
2017.01 - 2017.05
- Assisted in implementing developmentally appropriate curriculum for Head Start classroom.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
PARENT VOLUNTEER
CLASSROOM, TRAVIS AFB
2015.09 - 2016.05
- Helped teachers with projects and organized classroom activities.
- Chaperoned class field trips to assist teachers and protect students.
- Promoted student development and engagement by helping organize special activities.
- Organized 5 drives to gather classroom supplies or fundraise money.
OFFICE ASSISTANT RECEPTIONIST
WAYNESBORO FAMILY CLINIC P.A
2012.04 - 2013.08
- Managed front desk operations, scheduled appointments, and provided translation services.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
BA in Health & Wellness -
Ashford University
San Diego, CA09.2017
Diploma -
Highlands High School
San Antonio, TX05.2003
Skills
- Spanish
- Translation
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
Certification
- Master Certified Trainer, International Sports Sciences Association, 04/01/23, Present
- Strength and Conditioning Specialist Certification, 10/01/22, Present
- Senior Fitness Specialist Certification, 11/01/22, Present
- Tactical Conditioning Specialist Certification, 12/01/22, Present
- Nutrition Specialist Certification, 01/01/23, Present
- Exercise Therapy Specialist Certification, 02/01/23, Present
- Certified Personal Trainer, 03/01/23, Present
- CAP - Certified Administrative Professional
Additional Information
Bilingual in Spanish, Administrative Assistance Certificate, Team player, Quick learner, Self-motivated
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator (PCC)
Optimum Physical Therapy
2023.08 - Current
Recreation Aide
Randolph Fitness Center
2022.01 - 2023.08
Interpreter / Records
Waynesboro Family Clinic P.A.
2018.11 - 2019.05
Gymnastic Coach
DreamXtreme Gymnastics
2017.10 - 2018.09
INSTRUCTIONAL ASSISTANT
TRAVIS UNIFIED SCHOOL DISTRICT
2017.01 - 2017.05
Parent Volunteer - Kindergarten
SCANDIA ELEMENTARY
2016.08 - 2017.06
PARENT VOLUNTEER
CLASSROOM, TRAVIS AFB
2015.09 - 2016.05
OFFICE ASSISTANT RECEPTIONIST
WAYNESBORO FAMILY CLINIC P.A
2012.04 - 2013.08
BA in Health & Wellness -
Ashford University
Diploma -
Highlands High School
- Master Certified Trainer, International Sports Sciences Association, 04/01/23, Present
- Strength and Conditioning Specialist Certification, 10/01/22, Present
- Senior Fitness Specialist Certification, 11/01/22, Present
- Tactical Conditioning Specialist Certification, 12/01/22, Present
- Nutrition Specialist Certification, 01/01/23, Present
- Exercise Therapy Specialist Certification, 02/01/23, Present
- Certified Personal Trainer, 03/01/23, Present
- CAP - Certified Administrative Professional
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