Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisandra Sandino

Glendale,AZ

Summary

Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator (PCC)

MIND 24-7
01.2022 - Current
  • Document patient vitals, Engage patient in group activities, Safety check 15-30 minutes, Ability to verbally deescalate, Knowledge in intake process, 1:1 processing as needed, Knowledge in SMI behavior, Daily documentation of patients behavior and activities

Behavioral Health Technician

Saint Luke's Health System
01.2018 - 07.2021
  • Assess the needs of youth, Encourage youth to program and use coping skills, Oversee group activities and encourage youth to participate, Complete daily documentation, Complete residential communication log, File documents, make copies, Keep head count of youth at all times, SMI behaviors, Complete daily group sessions, 1:1 processing as needed, Complete vitals, De escalating as needed

Behavioral Health Technician

Florence Crittenton
01.2011 - 01.2019
  • Assist youth with overcoming past trauma, Assess the needs of youth, Encourage youth to program and use coping skills, Oversee group activities and encourage youth to participate, Complete daily documentation, Complete residential communication log, File documents, make copies, Keep head count of youth at all times, SMI behaviors, Complete daily group sessions, 1:1 processing as needed, Administer medication, Transportation

Customer Service Technician

TASC, Inc
09.2015 - 04.2016
  • Monitor clients providing UDS, Assist with client check in/collection systems, Assist with high volume incoming call, Schedule appointment, Document and report client behavior

Education

Associates Of Science in Criminal Justice -

Brookline College
Phoenix, AZ
02.2014

Skills

  • Behavioral Health
  • Crisis Intervention
  • Vital Signs
  • Applied Behavior Analysis
  • Behavioral Therapy
  • Social Work
  • Individual / Group Counseling
  • Patient Care Coordination
  • Appointment Scheduling
  • Verbal and Written Communication
  • Documentation
  • Patient Care
  • Patient Documentation
  • Critical Thinking Skills
  • Patient Advocacy
  • Healthcare Knowledge
  • Patient Satisfaction
  • Active Listening
  • Patient Confidentiality
  • Patient Safety
  • Calm and Effective Under Pressure

Certification

  • CPR Certification
  • First Aid Certification
  • RBT Certification

Timeline

Patient Care Coordinator (PCC)

MIND 24-7
01.2022 - Current

Behavioral Health Technician

Saint Luke's Health System
01.2018 - 07.2021

Customer Service Technician

TASC, Inc
09.2015 - 04.2016

Behavioral Health Technician

Florence Crittenton
01.2011 - 01.2019

Associates Of Science in Criminal Justice -

Brookline College

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Lisandra Sandino