Rachael Suarez
Conroe
Summary
Hi, my name is Rachael Suarez. I have been a Patient Care Coordinator with 3+ years of experience coordinating front-office operations, managing patient flow, and supporting clinical teams in holistic and behavioral health settings. I was the lead patient care coordinator for 7 months until management had operation changes within the practice. I have managed the department and have leadership skills that furthered my knowledge and experience. I Demonstrate strong HIPAA-compliant documentation skills, expertise with patient inquiries, scheduling, and billing, and have experience coaching caregivers and supporting clients with autism. I am focused on improving patient experience and operational efficiency while pursuing continued growth in clinical administration and care coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead/Patient Care Coordinator (PCC)
Hope For Healing
The Woodlands, TX
12.2022 - Current
- Patient Check In/Check Out
- Greeting and rooming patients.
- Review recommendations for tests, labs and/or supplements with the patient and schedule next appointments.
- Properly process transactions for all purchases/services.
- Host/manage meetings
- Cleaning rooms after appointments.
- Properly manage occasions when appointments do not start on time or patients do not show for appointments according to office policy.
- Manage Front Office Presentation
- Ensure the front desk and lobby presentation is clean and neat throughout the day.
- Make sure all closing and opening duties are completed.
- General Administrative Tasks (Voicemails, Invoices, Portal Messages)
- Scan documents
- Answer the phone and transfer to the appropriate person or assist the patient.
- Check voicemail and assist patients in a timely manner.
- Check portal requests and assist patients in a timely manner.
- Check admin follow up tasks and assist patients in a timely manner.
- Routinely check email for tasks and alerts.
- Assist supplements department if necessary.
- Spearhead patient flow improvements by redesigning appointment triage processes, enabling smoother clinic throughput and noticeable reductions in bottlenecks.
- Input Insurance information, scan and add to patients portal
- Coach and mentor front-desk staff on service protocols and conflict de-escalation, strengthening team confidence and sustaining a calm patient experience.
- Analyze appointment no-show patterns and implement targeted reminder strategies, producing marked gains in appointment attendance and clinic efficiency.
- Hybrid Work
Behavioral Technician
Empower Behavioral Health
Spring, TX
09.2022 - 12.2022
- Designed individualized behavior support activities for clients, applying adaptive techniques to reduce incidents and improve daily functioning with measurable progress.
- Coached caregivers on consistent reinforcement strategies, improving at-home carryover and strengthening family confidence in behavior plans.
- Collected and analyzed session data to identify behavior patterns, adjusting interventions to produce noticeable gains in target skills.
- Partnered with multidisciplinary team to align treatment goals and coordinate care, accelerating progress and ensuring cohesive service delivery.
- Implemented structured skill-building routines during sessions to increase client independence and yield steady growth in adaptive behaviors.
- Facilitated engaging, evidence-based activities that motivated clients to participate, contributing to improved engagement and treatment adherence.
Therapist/ Wellness Associate
Whole Body Therapies
The Woodlands, TX
03.2021 - 07.2022
- Receptionist
- Assist clients/ patients
- Answer questions about our holistic therapies
- Knowledge of therapy benefits we provide and what they do
- Front desk duties/responsibilities
- Schedule appointments/answer phone calls
- Open/close store
- Set up service for each client
- Customer service/ communication
- Check in/check out clients
- Sell package deals/memberships
- Perform services/therapies on clients
- One on one help/assist with clients
- Social media work
- Working for a chiropractor has brought me lots of knowledge. Building relationships and being able to help someone in need has brought nothing but joy and happiness on my end. I enjoy this job very much and learning holistic therapies and working with clients everyday is an honor. Experiencing and watching people recover and heal their body with the therapies we offer is amazing. I am very familiar with what each service is best for a client knowing which diseases/conditions/health issues they have as well as medical terms. I am also hands-on and like to stay busy!
Shift Leader/Manager
Orange Leaf Frozen Yogurt
The Woodlands, TX
01.2020 - 03.2020
- Open/close store
- Work register
- Clean
- Prep yogurt/ make yogurt
- Prep and fill toppings
- Customer service skills
- Communication skills
- Answer phone calls
- Bank trips for change and deposits
- I had to resign due to Covid-19 and the store closing down.
Education
Occupational Therapy
Lone Star College System
Montgomery, TX01.2021
High School Diploma - Medical Field
Atascocita High School
Humble, TX05.2019
Skills
- Behavioral therapy
- Computer skills
- Medical office experience
- HIPAA
- Food Service
- Experience with Children
- Electronic health records (EHR) management
- Working with people with autism
- Handling patient inquiries
- Shift Management
- Sales
- Working with people with disabilities
- Autism Experience
- Therapist associate
- Community care
- Medical payment processing
- Tutoring Kids with Disabilities
- Behavioral Health
- Medical scheduling
- Patient Care
- Medical terminology
- English Speaker
- Health Care
- Administration
- Data collection
- Private practice experience
- Medical receptionist
- Managing patient records
- Patient assessment
- Communications
- Customer service
- Detail Oriented
- Problem Solver
- Dependable
- Hard Working
Certification
- BLS/CPR, Oct 2022 - Present
- OSHA, Nov 2018 - Present
- HIPAA, Oct 2022 - Jan 2026
Interests
Golf, Enjoy Nature, Dog lover, Walks, Team Player
Additional information
Awards: A/B Honor Roll Student, August 2020, Varsity Golf: Moved up to Varsity Team and Awarded to being a team player.
Timeline
Lead/Patient Care Coordinator (PCC)
Hope For Healing
12.2022 - Current
Behavioral Technician
Empower Behavioral Health
09.2022 - 12.2022
Therapist/ Wellness Associate
Whole Body Therapies
03.2021 - 07.2022
Shift Leader/Manager
Orange Leaf Frozen Yogurt
01.2020 - 03.2020
Occupational Therapy
Lone Star College System
High School Diploma - Medical Field
Atascocita High School