Kyle Young
Oklahoma City
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Operations Manager
National OnDemand
Oklahoma City, OK
07.2024 - Current
- Led weekly meetings with field personnel to review objectives, discuss challenges, provide feedback on performance, and develop action plans for addressing issues quickly.
- Monitored progress of projects assigned to each member of the field team ensuring deadlines were met.
- Established performance metrics to measure effectiveness of field operations teams and identified areas needing improvement or additional resources.
- Utilized data analytics tools to monitor key performance indicators related to customer service delivery.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Provided guidance and support when resolving conflicts between customers and clients and employees in the field.
- Implemented and monitored adherence to safety protocols specific to field operations.
- Created comprehensive training programs for new hires to ensure they had the skills needed to perform their job functions effectively.
Field Operations Supervisor
National OnDemand
Oklahoma City, Oklahoma
01.2022 - 07.2024
- Supervised daily operations of field personnel including assigning tasks, monitoring progress and evaluating performance.
- Investigated customer complaints related to services rendered in order to resolve disputes quickly and fairly.
- Resolved complex technical problems by collaborating with other departments for quick resolution.
- Provided on-the-job training for new employees to ensure understanding of company policies and procedures.
- Implemented process improvement strategies aimed at increasing productivity while reducing errors.
- Utilized diagnostic tools to analyze system performance issues and identify root cause of problems.
- Implemented and monitored adherence to safety protocols specific to field operations.
Field Technician
J&S Communications
Oklahoma City, Oklahoma
04.2016 - 12.2021
- Diagnosed and repaired communication equipment to ensure optimal performance in field installations of coax and fiber.
- Conducted site surveys to assess customer needs and recommended appropriate solutions.
- Researched technical information and consulted resources to address unfamiliar issues.
- Identified customer needs and developed solutions for their specific requirements.
- Corrected problems or defects by adjusting, repairing, or replacing parts or units.
- Assisted in the design of layouts and systems for new installations.
- Interacted with customers to provide training for installed equipment.
Installer
Fence Mender
11.2011 - 03.2016
- Cut materials to specified sizes for installation with power saws and cutters.
- Used standard hand and specialized tools to install equipment, performing tests for proper operation.
- Utilized knowledge of local building codes to ensure compliance with safety regulations during installations.
Stocker / Associate
Byron's Liquor Warehouse
Oklahoma City, Oklahoma
04.2008 - 10.2011
- Sorted pallets and containers and transported items to sales floor for stocking.
- Restocked shelves as needed throughout shifts to ensure availability of items for customers.
- Operated forklift, pallet jack, and dolly safely while transporting items throughout the facility.
- Demonstrated excellent communication skills while interacting with customers and coworkers.
- Followed all safety protocols when lifting heavy objects or operating machinery.
- Performed daily cycle counts to ensure accuracy of inventory levels.
- Performed damage control checks on items received.
Education
High School Diploma -
Choctaw High School
Oklahoma05-2004
Skills
- Team collaboration
- Customer service excellence
- Multitasking abilities
- Attention to detail
- Time management
- Adaptability and flexibility
- Self-motivation
- Problem-solving aptitude
- Operational efficiency
- Staff oversight
- KPI tracking
- Field operations analysis
Certification
- Tech Essentials
- Radio Frequency Basics
- Broadband Technician
- Premise Troubleshooting
- Fiber To The Home
- Field Safety
- Customer Satisfaction
- Broadband Installation
- Senior Technician
- Wireless Communication
- FTTH Installer
- Competent Driver Trainer
Timeline
Field Operations Manager
National OnDemand
07.2024 - Current
Field Operations Supervisor
National OnDemand
01.2022 - 07.2024
Field Technician
J&S Communications
04.2016 - 12.2021
Installer
Fence Mender
11.2011 - 03.2016
Stocker / Associate
Byron's Liquor Warehouse
04.2008 - 10.2011
High School Diploma -
Choctaw High School