Kylea Zuckerman
Oklahoma City,OK
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Member Relationship Assistant Manager
WEOKIE Federal Credit Union
Oklahoma City, OK
09.2022 - Current
- Cashed member checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of members during high volume shifts and remained composed and professional in stressful situations.
- Welcomed members and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Coordinated branch operations to enhance customer service and satisfaction.
- Supported compliance initiatives by reviewing policies and procedures regularly.
- Monitored transaction processes to ensure accuracy and efficiency standards.
- Trained employees on software systems used for daily operations and reporting.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Shift Manager
McAllister's Deli
Moore, OK
05.2020 - 09.2022
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Sales Associate
Journeys Shoes
Oklahoma City, OK
07.2019 - 12.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OKSkills
- Money Handling
- Payment Processing
- Verbal and Written Communication
- Task Prioritization
- Relationship Building
- Honest and Dependable
- Attention to Detail
- Scheduling and Coordinating
- Microsoft Office
- Punctual and Reliable
- Customer relationship management
- Operational efficiency
- Customer service
- Problem solving
- Team building
- Attention to detail
- Audit monitoring
- Vault audits
- Financial advising
- Proficient in MS office
- Interviewing and hiring
Timeline
Member Relationship Assistant Manager
WEOKIE Federal Credit Union
09.2022 - Current
Shift Manager
McAllister's Deli
05.2020 - 09.2022
Sales Associate
Journeys Shoes
07.2019 - 12.2019
High School Diploma -
Westmoore High School