Kyleah Bracy
Inkster,United States
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail, communication, and strong organizational skills. While maintaining a clear understanding of tasks and training in new materials. As an employee I'm motivated to learn, grow, and excel.
I plan to be successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet the company's needs and goals.
Overview
7
7
years of professional experience
Work History
Claims Representative
Cure Auto Insurance
Detroit, MI
06.2023 - Current
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Posted payments to accounts and maintained records.
Front Desk Receptionist
Livonia Dermatology
Livonia, MI
09.2022 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume, multi-line telephone calls, directing callers to appropriate company personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients and updated client records.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Resolved customer problems and complaints.
- Kept the office neat and organized daily.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Lead Teacher
Childtime Learning Care Center
Canton, MI
02.2019 - 09.2022
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Applied play-based strategies to provide diverse approaches to learning.
- Helped new preschool children get used to classes by giving one-on-one support.
- Maintained effective schedule balance between rest periods, active play and instruction.
Education
High School Diploma -
Taylor Preparatory High School
Taylor, MI06.2018
Skills
- Team Collaboration
- Time Management
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Customer Assistance
- Telephone Etiquette
- Computer Proficiency
- Scheduling
- Spreadsheet Tracking
- Critical Thinking
- Patient Observation
- HIPAA Requirements
- Microsoft word and excel
Timeline
Claims Representative
Cure Auto Insurance
06.2023 - Current
Front Desk Receptionist
Livonia Dermatology
09.2022 - 06.2023
Lead Teacher
Childtime Learning Care Center
02.2019 - 09.2022
High School Diploma -
Taylor Preparatory High School