Kylee Ambri
O'Fallon,IL
Summary
Strategic account professional with strong expertise in driving client success and fostering long-term partnerships. Skilled in strategic planning, stakeholder engagement, and leveraging data to inform business decisions. Known for collaborative leadership and adaptable approach, ensuring team alignment with evolving business needs. Adept at developing and executing strategies that deliver measurable results.
Overview
10
10
years of professional experience
Work History
Head of Strategic Accounts
VisualDx
04.2024 - Current
- Drove both upsells and new logo acquisition, achieving 117% of annual quota through persistent outbound prospecting and tailored solution selling.
- Built and operationalized a revenue playbook leveraging new ROI tools to drive value realization for both existing and prospective customers.
- Developed and executed strategic account plans, aligning solutions with client needs to drive revenue growth.
- Partner with Marketing and Product to translate client outcomes into strategic insights influencing go-to-market priorities.
- Identified and pursued high-value prospects, resulting in a 30% increase in new business within the first year.
Client Success Manager
VisualDx
04.2023 - 04.2024
- Managed a portfolio of enterprise healthcare customers, ensuring delivery of promised outcomes and expansion of SaaS solutions across departments.
- Lead strategic account growth across major hospital and health system clients, focusing on expansion, renewals, and new product adoption.
- Achieved 74% ARR growth within existing book of business through targeted upsell campaigns and outcome based consultative selling.
- Collaborated cross functionally to develop success plans and account strategies tied directly to measurable client outcomes.
- Conducted in-depth onboarding sessions for new clients, facilitating a smooth transition and maximizing product adoption.
Senior Client Success Manager
WebPT
05.2021 - 04.2023
- Responsible for enterprise book of business of 30 clients with an average ARR of $200,000
- Improved adoption, retention, and satisfaction by implementing data-backed engagement strategies and consultative account management.
- Negotiated renewals and expansion opportunities, consistently exceeding client growth and satisfaction targets.
- Developed and implemented tailored onboarding programs for new clients, ensuring a smooth transition and optimal product utilization.
- Conducted regular check-ins with clients to assess satisfaction and identify opportunities for additional product adoption.
Client Success Manager
WebPT
03.2020 - 05.2021
- Responsible for a book of business of 90 clients with an average ARR of $65,000
- Transformed single-solution clients into multi-product partnerships, driving 26% ARR growth by identifying workflow gaps and expanding EHR footprints with RCM and Marketing modules
- Partnered cross-functionally with Sales, Marketing, and Support to optimize adoption, deliver measurable outcomes, and strengthen long-term client relationships.
Client Services Manager
Kelly Services
01.2018 - 03.2020
- Served as the primary escalation point for complex technical or client issues, driving timely resolution and maintaining customer satisfaction.
- Facilitated team meetings to discuss project updates, address challenges, and celebrate successes, fostering a collaborative environment.
- Conducted regular performance reviews to evaluate team efficiency and identify opportunities for skill enhancement.
- Led daily operations of a diverse team, ensuring alignment with project milestones and service-level agreements.
Client Support Specialist
Kelly Services
02.2016 - 01.2018
- Resolved customer inquiries and technical issues across phone, email, and chat channels, ensuring timely, accurate, and high-quality support.
- Provided end-user support for EHR software, diagnosing technical problems, escalating critical issues, and maintaining a 98%+ customer satisfaction rating.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Bachelor of Science - Aviation Management
Southern Illinois University
CarbondaleAssociate of Applied Science - Nursing Education
Southwestern Illinois College
Belleville, Illinois, IL05-2028
Skills
- Customer engagement
- Key account targeting
- Data-driven decision making
- Sales presentations
- Salesforce proficiency
- Revenue growth
- Stakeholder management
Timeline
Head of Strategic Accounts
VisualDx
04.2024 - Current
Client Success Manager
VisualDx
04.2023 - 04.2024
Senior Client Success Manager
WebPT
05.2021 - 04.2023
Client Success Manager
WebPT
03.2020 - 05.2021
Client Services Manager
Kelly Services
01.2018 - 03.2020
Client Support Specialist
Kelly Services
02.2016 - 01.2018
Bachelor of Science - Aviation Management
Southern Illinois University
Associate of Applied Science - Nursing Education
Southwestern Illinois College