Kylee Anderson
Sioux Falls,SD
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
System Support Technician
Sioux Falls Specialty Hospital
08.2022 - Current
- Explained to customers and demonstrated how specific system works.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Set up network profiles, security permissions and file sharing systems.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Nursing Unit Secretary
Sioux Falls Specialty Hospital
03.2013 - 08.2022
- Transcribed physician notes, detailing diagnoses or recommendations
- Schedule patient return appointments, physical therapy appointments or any other diagnostic testing
- Strong communication skills
- Patient Care
- Take and record patient vital signs
- Using various computer packages - Word, Exel, Powerpoint
- Contact: -Chastin Ramstad 605.334.6730
Front Desk Receptionist
All City Pet Care South
09.2019 - 08.2022
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collect payments for services and updated accounts to reflect new balances
- Supported professional appearance of office areas by keeping front desk clean and orderly
- Communicated with pet owners to determine and document medical histories and reason for visit
- Estimated care costs, drafted invoices for services, and communicated with clients to process payments or develop payment plans.
Daycare Assistant Teacher
K.I.D.S World
03.2012 - 03.2013
- Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills
- Monitored children's progress and challenges and discussed with parents to foster open communication
- Collaborated with faculty and staff to enhance programs and promote student success
- Educated children on important basic skills such as colors, shapes and numbers.
Education
Bachelors - General Studies
Dakota State University
05.2021
Associates - Networking and Security Administration
Dakota State University
12.2020
Skills
- Multitasking
- Organization Prioritizing
- Dependability
- Strong communication skills
- Time Management
- Operating Systems
- Linux, Windows, iOS
- C#, C, JAVA, HTML
- Word, Excel, Outlook, OneNote, Powerpoint, Publisher
- Troubleshooting
- Calm mindset
- Problem-solving
- Critical thinking skills
Timeline
System Support Technician
Sioux Falls Specialty Hospital
08.2022 - Current
Front Desk Receptionist
All City Pet Care South
09.2019 - 08.2022
Nursing Unit Secretary
Sioux Falls Specialty Hospital
03.2013 - 08.2022
Daycare Assistant Teacher
K.I.D.S World
03.2012 - 03.2013
Bachelors - General Studies
Dakota State University
Associates - Networking and Security Administration
Dakota State University
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