Microsoft Office 365 Aure Active Directory
Shahnewaz Chowdhury
System Support Technician
Summary
Experienced IT professional with strong background in client hardware and software support, network infrastructure, and system administration. Proficient in managing network security, optimizing network performance, and implementing backup systems. Track record of successful IT infrastructure development, problem resolution, and technical expertise consultation.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
System Support Technician
Realized Solutions Inc.
Southington, CT
11.2021 - Current
- Provide client hardware and software support, set up and configure new systems, ensure network connectivity, and fulfill on-call duties.
- Manage network security equipment and software, including anti-virus and intrusion detection systems.
- Install, configure, manage, and support server infrastructure, both physical and virtual (VMware/Azure), as well as firewall and switches.
- Perform routine maintenance and updates to computer systems, including software updates, security patches, and hardware replacements.
- Respond to security incidents by identifying the root cause of the issue and taking immediate steps to mitigate the impact of the incident.
- Implement and maintain security protocols and procedures to protect sensitive data and prevent security breaches.
Information Technology Operations Analyst
Flex LTD
Manchester, CT
03.2019 - 11.2021
- Led the development and successful implementation of IT infrastructure for a new manufacturing facility.
- Provided routine and advanced support and management of desktop, server, network, database, software, and information systems.
- Installed, configured, maintained, troubleshooted, and tested hardware and mobile devices on various platforms.
- Identified new processes or alternatives to resolve problems and enhance operations, resulting in a 30% improvement.
- Administered MSSQL database instances related to reporting, ensuring proper performance and capacity with query tuning and indexing strategies.
- Monitored, troubleshooted, fixed, and optimized system performance, hardware, printers, computer peripherals, and outages.
Quality Control Inspector
Flex LTD
Manchester, CT
08.2018 - 03.2019
- Performed visual inspections of injection molded parts and sub-assemblies to ensure they met specifications.
- Ensured that all required process operations had been performed on the product being inspected.
- Used gages, templates, microscopes, and other manufacturing aids to ensure the quality of the product per specifications.
Network Engineer
Spark Systems Ltd
Dhaka, Bangladesh
03.2014 - 08.2016
- Developed the design, installation, and management of organization-wide local area networks, wide area networks, network segments, and internet systems.
- Installed and configured network devices, including routers, modems, hubs, switches, wireless APs, and WLAN controllers.
- Implemented effective security measures to protect data, software, and hardware.
- Provided end-user support and network administrative services.
- Installed and operated Windows desktop and server operating systems.
- Diagnosed and resolved technical inquiries through remote access tools, phone, and email.
Customer Technical Support Engineer
Bangla Trac Miaki VAS
Dhaka, Bangladesh
02.2013 - 02.2014
- Handled a large volume of inbound calls in a timely manner and provided hardware and software technical support.
- Analyzed customer problems and researched solutions using knowledge base software.
- Diagnosed customer issues through the process of elimination by asking probing questions.
Customer Technical Support Engineer
EMEM Systems Limited
Dhaka, Bangladesh
04.2011 - 01.2013
- Delivered service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.
- Gathered customer information and determined the issue by evaluating and analyzing the symptoms.
- Diagnosed and resolved technical hardware and software issues involving internet connectivity.
Help Desk Support Technician
Spark Systems Ltd
Dhaka, Bangladesh
06.2009 - 04.2011
- Addressed customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance.
- Improved customer support by actively responding to queries and handling complaints.
- Provided basic technical support and assistance to clients via in-person, phone, and other remote methods.
Education
Bachelor of Science - Computer Science & Engineering
University of Information Technology And Sciences
Dhaka, Bangladesh 09.2011 - 04.2016
Skills
Adaptability Collaboration Customer Focused
Software
Interests
Traveling 3D Printing Cycling
Timeline
System Support Technician
Realized Solutions Inc.
11.2021 - Current
Information Technology Operations Analyst
Flex LTD
03.2019 - 11.2021
Quality Control Inspector
Flex LTD
08.2018 - 03.2019
Network Engineer
Spark Systems Ltd
03.2014 - 08.2016
Customer Technical Support Engineer
Bangla Trac Miaki VAS
02.2013 - 02.2014
Bachelor of Science - Computer Science & Engineering
University of Information Technology And Sciences
09.2011 - 04.2016
Customer Technical Support Engineer
EMEM Systems Limited
04.2011 - 01.2013
Help Desk Support Technician
Spark Systems Ltd
06.2009 - 04.2011
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