KYLEE COLCLOUGH
West Wareham,MA
Summary
Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and a strong leader with talents for team building, leading and motivating, as well as excellent relationship-building skills. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Goldfish Swim School
09.2023 - Current
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth (1.5 years Salesforce experience)
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Boosted engagement rates with the creation of compelling and visually appealing content (Instagram, Facebook)
Front Desk Receptionist
Goldfish Swim School
08.2020 - Current
- My role working front desk is to push out as many sales calls a day to families who are interested in the swim classes that we offer and to monitor the school while lessons take place as a manager on duty
- Developed strong working relationships with team members and families, fostering a positive work environment.
- Employee of the Month October 2023
Swim Instructor and Deck Assistant
Goldfish Swim School
03.2020 - Current
- Created an enjoyable learning atmosphere that motivated students to reach their goals
- Provided feedback to parents on student's progress after each lesson.
- Increased swimmer safety by enforcing pool rules and maintaining supervision during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Soccer Coach
Liverpool Football Academy
05.2019 - Current
- Coach game strategy by providing tactical advice before, during and after games.
- Collaborate with other coaches to organize tournaments or special events.
- Instruct players on rules, regulations, and soccer techniques.
- Created a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
Server/Hostess/Food Runner
Bracks Grille and Tap
03.2019 - 03.2023
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Escorted guests to proper tables
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Whitman Hanson Regional
Hanson, MAAssociate's Degree in Marketing - Marketing
Massasoit Community College
12.2024
Skills
- Time Management
- KPI Tracking
- Staff Management
- Problem-Solving
- Swimming
- Sports Coaching
- Front Desk (2 years)
- Customer service (2 years)
- Microsoft Excel
- Sales (1 year)
- Team leadership expertise
- Employee Scheduling
- Customer Retention
Certification
- CPR Certification
- First Aid Certification
- Lifeguard Certifications
- AED Certification
References
References available upon request
Timeline
Assistant General Manager
Goldfish Swim School
09.2023 - Current
Front Desk Receptionist
Goldfish Swim School
08.2020 - Current
Swim Instructor and Deck Assistant
Goldfish Swim School
03.2020 - Current
Soccer Coach
Liverpool Football Academy
05.2019 - Current
Server/Hostess/Food Runner
Bracks Grille and Tap
03.2019 - 03.2023
Whitman Hanson Regional
Associate's Degree in Marketing - Marketing
Massasoit Community College
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