Summary
Overview
Work History
Education
Skills
Timeline
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Kylee Cyphers

Peru,IN

Summary

Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Overview

12
12
years of professional experience

Work History

Registration Clerk

Parkview Wabash Hospital
04.2017 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Entered patient information into payment system accurately for billing purposes.

Front Desk Concierge

Holiday Inn Express Hotel Suites
05.2012 - 04.2017
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Associate of Arts - General Studies

Ivy Tech Community College of Indiana
Logansport, IN

Skills

  • Appointment Scheduling
  • Documentation and Reporting
  • Pre-Registration Documentation
  • Client Rapport
  • Registration Data Intake

Timeline

Registration Clerk

Parkview Wabash Hospital
04.2017 - Current

Front Desk Concierge

Holiday Inn Express Hotel Suites
05.2012 - 04.2017

Associate of Arts - General Studies

Ivy Tech Community College of Indiana

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Kylee Cyphers