Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kylee Eyre

Brigham City,UT

Summary

A versatile and highly adaptable professional with a diverse background spanning various industries, including cleaning, education, customer service, business management, food service, and manufacturing. Possesses a strong ability to communicate effectively with individuals from all walks of life, exhibiting exceptional emotional intelligence and problem-solving skills. Known for maintaining a positive attitude under pressure and fostering a productive, collaborative environment.

Overview

19
19
years of professional experience

Work History

Contact Service Representative

Internal Revenue Service (IRS)
07.2021 - Current
  • Conducted classes for various international programs
  • Developed a One Note resource for new employees, featuring references and useful notes to enhance their knowledge and research skills essential for job proficiency
  • As back up lead for my team I answered questions and assisted others when needed to assure quality and efficacy
  • Created specialized training programs geared towards each person’s needs
  • Assign work to employees while taking account the difficulty of assignments and capabilities of employees to maximize success
  • Preparation and presentation of PowerPoint presentations on multiple facets of the job to improve quality and efficacy
  • Answer phone calls in a friendly, professional, and efficient manner, providing accurate information to taxpayers while adhering to the established phone schedule and ensuring high-quality customer service
  • Address taxpayer inquiries through written communication, prioritizing responses in a first-in, first-out (FIFO) manner
  • Make account adjustments to business accounts
  • Facilitate the transmission and reception of faxes several times daily

Cleaning Professional

Self Employed
08.2019 - 07.2021
  • Upheld a systematic schedule for clients, making certain that homes and commercial spaces receive timely cleaning
  • Built a client base through effective networking, word-of-mouth referrals, and targeted marketing efforts
  • Maintain a detailed record of earnings from clients and businesses to facilitate tax preparation each year
  • Create and maintain an inventory of cleaning supplies
  • Create customized cleaning plans for each client, ensuring customer satisfaction and the longevity of business relationships

Substitute Teacher

Kelly Services/Box Elder School District
11.2018 - 03.2020
  • Implement the educational activities designed by the teacher, fostering a structured environment
  • Safeguarded children while creating a lively and safe space for learning
  • Compiled a daily report summarizing the events that occurred throughout the day
  • Organized and tidied the classroom in anticipation of the teacher's arrival the next day
  • Provided assistance to students with special needs, offering tailored support as required
  • Supervise students during activities and recess to ensure safety and proper behavior

Trainer/Lead Back Up

Autoliv
04.2016 - 06.2018
  • Provided training to new hires on the production procedures
  • Engaged with maintenance professionals to assist in diagnosing and rectifying machine failures, thereby enhancing productivity
  • Collaborated closely with the Autonomous Manufacturing Team lead (AMT) to ensure the area operated efficiently and effectively
  • Completed AMT responsibilities during scheduled absences of AMT

Certified Nursing Assistant

Pioneer Care and Rehab Center
07.2008 - 10.2013
  • Responsible for assisting patients with their Activities of Daily Living (ADL) such as bathing, dressing, grooming, eating, and mobility
  • Monitor and record vital signs including temperature, pulse, respiration rate, and blood pressure
  • Collaborated effectively with nursing personnel and the patient's family to ensure optimal care for the patients
  • Provided comprehensive training to new employees regarding their roles and responsibilities
  • Respond to patient calls and provide emotional support to ease patient concerns and anxiety
  • Maintain patient safety by ensuring a clean and safe environment, adhering to infection control procedures
  • Monitored changes in patients' conditions and immediately reported abnormalities to registered nurses
  • Ensured patients were comfortable, clean, and well-cared-for, building strong rapport with patients and their families

Wait Staff Member

Idle Isle Café
08.2006 - 05.2008
  • Processed customer orders by accurately recording their selections and preferences, ensuring a seamless dining experience
  • Ensured that service stations were well-stocked with essential items, including ice, napkins, a variety of salads, and an assortment of condiments to enhance customer experience
  • Skillfully crafted a variety of food items, including fresh salads, delectable desserts, and unique specialty beverages, ensuring high standards of taste and presentation
  • Delivered the finalized checks to customers, facilitating the payment process by accepting various forms of payment, including cash, credit, and debit cards

Education

Some college - Early Elementary Education

Utah State University
Brigham City, UT
06.2017

High school diploma or equivalent -

Box Elder High School
Brigham City, UT
06.2008

Skills

    Empathy: Understanding customer concerns and providing emotional support when needed

    Communication Skills: Clear and effective verbal and written communication

    Customer Interaction: Skilled in answering phones, directing inquiries, and providing assistance

    Adaptability: Flexibility in adjusting to changing environments and new tasks

    Teamwork: Experience collaborating with others to achieve shared goals

    Problem-Solving: Ability to analyze problems, come up with creative solutions, and take appropriate action

    Time Management: Ability to prioritize tasks and meet deadlines

    Conflict Resolution: Skilled at managing and resolving disputes professionally

Affiliations

BE United Soccer Club, Team Manager

Timeline

Contact Service Representative

Internal Revenue Service (IRS)
07.2021 - Current

Cleaning Professional

Self Employed
08.2019 - 07.2021

Substitute Teacher

Kelly Services/Box Elder School District
11.2018 - 03.2020

Trainer/Lead Back Up

Autoliv
04.2016 - 06.2018

Certified Nursing Assistant

Pioneer Care and Rehab Center
07.2008 - 10.2013

Wait Staff Member

Idle Isle Café
08.2006 - 05.2008

High school diploma or equivalent -

Box Elder High School

Some college - Early Elementary Education

Utah State University
Kylee Eyre