Kylee Eyre
Brigham City,UT
Summary
A versatile and highly adaptable professional with a diverse background spanning various industries, including cleaning, education, customer service, business management, food service, and manufacturing. Possesses a strong ability to communicate effectively with individuals from all walks of life, exhibiting exceptional emotional intelligence and problem-solving skills. Known for maintaining a positive attitude under pressure and fostering a productive, collaborative environment.
Overview
19
19
years of professional experience
Work History
Contact Service Representative
Internal Revenue Service (IRS)
07.2021 - Current
- Conducted classes for various international programs
- Developed a One Note resource for new employees, featuring references and useful notes to enhance their knowledge and research skills essential for job proficiency
- As back up lead for my team I answered questions and assisted others when needed to assure quality and efficacy
- Created specialized training programs geared towards each person’s needs
- Assign work to employees while taking account the difficulty of assignments and capabilities of employees to maximize success
- Preparation and presentation of PowerPoint presentations on multiple facets of the job to improve quality and efficacy
- Answer phone calls in a friendly, professional, and efficient manner, providing accurate information to taxpayers while adhering to the established phone schedule and ensuring high-quality customer service
- Address taxpayer inquiries through written communication, prioritizing responses in a first-in, first-out (FIFO) manner
- Make account adjustments to business accounts
- Facilitate the transmission and reception of faxes several times daily
Cleaning Professional
Self Employed
08.2019 - 07.2021
- Upheld a systematic schedule for clients, making certain that homes and commercial spaces receive timely cleaning
- Built a client base through effective networking, word-of-mouth referrals, and targeted marketing efforts
- Maintain a detailed record of earnings from clients and businesses to facilitate tax preparation each year
- Create and maintain an inventory of cleaning supplies
- Create customized cleaning plans for each client, ensuring customer satisfaction and the longevity of business relationships
Substitute Teacher
Kelly Services/Box Elder School District
11.2018 - 03.2020
- Implement the educational activities designed by the teacher, fostering a structured environment
- Safeguarded children while creating a lively and safe space for learning
- Compiled a daily report summarizing the events that occurred throughout the day
- Organized and tidied the classroom in anticipation of the teacher's arrival the next day
- Provided assistance to students with special needs, offering tailored support as required
- Supervise students during activities and recess to ensure safety and proper behavior
Trainer/Lead Back Up
Autoliv
04.2016 - 06.2018
- Provided training to new hires on the production procedures
- Engaged with maintenance professionals to assist in diagnosing and rectifying machine failures, thereby enhancing productivity
- Collaborated closely with the Autonomous Manufacturing Team lead (AMT) to ensure the area operated efficiently and effectively
- Completed AMT responsibilities during scheduled absences of AMT
Certified Nursing Assistant
Pioneer Care and Rehab Center
07.2008 - 10.2013
- Responsible for assisting patients with their Activities of Daily Living (ADL) such as bathing, dressing, grooming, eating, and mobility
- Monitor and record vital signs including temperature, pulse, respiration rate, and blood pressure
- Collaborated effectively with nursing personnel and the patient's family to ensure optimal care for the patients
- Provided comprehensive training to new employees regarding their roles and responsibilities
- Respond to patient calls and provide emotional support to ease patient concerns and anxiety
- Maintain patient safety by ensuring a clean and safe environment, adhering to infection control procedures
- Monitored changes in patients' conditions and immediately reported abnormalities to registered nurses
- Ensured patients were comfortable, clean, and well-cared-for, building strong rapport with patients and their families
Wait Staff Member
Idle Isle Café
08.2006 - 05.2008
- Processed customer orders by accurately recording their selections and preferences, ensuring a seamless dining experience
- Ensured that service stations were well-stocked with essential items, including ice, napkins, a variety of salads, and an assortment of condiments to enhance customer experience
- Skillfully crafted a variety of food items, including fresh salads, delectable desserts, and unique specialty beverages, ensuring high standards of taste and presentation
- Delivered the finalized checks to customers, facilitating the payment process by accepting various forms of payment, including cash, credit, and debit cards
Education
Some college - Early Elementary Education
Utah State University
Brigham City, UT06.2017
High school diploma or equivalent -
Box Elder High School
Brigham City, UT06.2008
Skills
Empathy: Understanding customer concerns and providing emotional support when needed
Communication Skills: Clear and effective verbal and written communication
Customer Interaction: Skilled in answering phones, directing inquiries, and providing assistance
Adaptability: Flexibility in adjusting to changing environments and new tasks
Teamwork: Experience collaborating with others to achieve shared goals
Problem-Solving: Ability to analyze problems, come up with creative solutions, and take appropriate action
Time Management: Ability to prioritize tasks and meet deadlines
Conflict Resolution: Skilled at managing and resolving disputes professionally
Affiliations
BE United Soccer Club, Team Manager
Timeline
Contact Service Representative
Internal Revenue Service (IRS)
07.2021 - Current
Cleaning Professional
Self Employed
08.2019 - 07.2021
Substitute Teacher
Kelly Services/Box Elder School District
11.2018 - 03.2020
Trainer/Lead Back Up
Autoliv
04.2016 - 06.2018
Certified Nursing Assistant
Pioneer Care and Rehab Center
07.2008 - 10.2013
Wait Staff Member
Idle Isle Café
08.2006 - 05.2008
High school diploma or equivalent -
Box Elder High School
Some college - Early Elementary Education
Utah State University
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