Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Kylee Fadiga

Seattle,WA

Summary

Knowledgeable and dedicated professional with extensive experience in communications and customer relations through multiple settings and environments. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in contributing to company success and value. Specialize in quality, speed, and process optimization. Articulate and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing with businesses. Currently looking to expand employment experience while acquiring a bachelor's degree in Strategic Communication with an emphasis on Business Marketing.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Insight Global/Providence
09.2021 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Offered advice and assistance to customers while paying attention to specific needs or wants
  • Handled over 70 calls per shift, signing up new customers, retrieving customer data, presenting relevant product information, and canceling services
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions

Assistant Teacher

Latona School Associates
11.2019 - 04.2020
  • Kept over 20 students on-task with proactive behavior modification and positive reinforcement strategies
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
  • Established encouraging dynamics and pleasant educational environments by promoting gentle discipline and cooperation
  • Increased physical, mental, and social development using classroom games and activities
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement
  • Provided one-on-one and group-based learning support to maintain student progress and development

PRE-K Assistant Teacher

Vision House
07.2018 - 10.2019
  • Organized activities to teach Pre-K children foundational learning skills such as letters and numbers
  • Assisted lead teacher with classroom management and document coordination to maintain positive learning environments
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Supported lead teacher in instructing core subjects, delivering supplementary lessons, and coordinating materials
  • Interacted with children one-on-one and in small groups to enhance and support learning activities
  • Oversaw more than 20 students at school and off-site locations, such as field trips maintaining optimal safety and security
  • Promoted physical, mental, and social development using classroom games and activities
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly
  • Enhanced 5-6-year-old students' understanding of rules, safety and behavioral guidelines, and disciplinary protocols by redesigning and simplifying them

Education

Bachelor's -

Pacific Lutheran University

Associates -

Seattle Central College

Skills

  • Strategic Communication
  • Data Analysis
  • Project Support
  • Content Development
  • Strategic Planning
  • Customer Relations
  • Basic Excel
  • AdWords
  • Activity Planning/Logistics
  • Training Development Aptitude
  • Client Engagement
  • Inputting Claims
  • Customer Retention
  • Report Generation
  • Complaint Resolution

Accomplishments

    Created a PR media kit within compact media teams that offered services to a client: the Washington State Debate Coalition. Provided elements and services such as company story and mission, brand marketing assets, media mentions, press releases, logos, and social media coverage while amplifying voices. In addition to working for a client, writing copy to promote a Zoom watch party for the debate, and then producing a research paper, several practitioners were conversed with to get a sense of real-world media writing. Including professionals in Public Relations, Strategic Communication, and Digital Media Management.

Timeline

Customer Service Specialist

Insight Global/Providence
09.2021 - 12.2022

Assistant Teacher

Latona School Associates
11.2019 - 04.2020

PRE-K Assistant Teacher

Vision House
07.2018 - 10.2019

Bachelor's -

Pacific Lutheran University

Associates -

Seattle Central College
Kylee Fadiga