Passionate traveler, who loves to explore the world, different cultures, and languages
Lenka Tomková
Senior Logistics Specialist
Summary
Diligent with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
4
4
Languages
25
25
years of professional experience
Work History
Customer Service Specialist
Marelli Kechnec, s. r. o.
04.2025 - 01.2026
- Conducted daily operational calls with customers to address inquiries and provide updates on order status
- Proceeding customers’ demands in SAP
- Data accuracy control and cumulative management in SAP
- Prepared shipping documents (delivery notes, invoices, customs documentation) to ensure timely delivery and compliance
- Coordinated timely dispatch of goods to ensure efficient delivery. and organizing special transports
- Weekly reports about deliveries
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Resolved complex customer inquiries efficiently, ensuring timely responses and high-quality service.
- Handling over 70% of daily business
Customer logistics specialist
Elektroconnect, s. r. o.
05.2023 - 09.2024
- Managed KSK and NON KSK operations.
- Processed customer orders, ensuring timely fulfillment and accuracy
- Processing of logistics complaints
- Verified packaging regulations for articles in SAP, ensuring compliance with standards
- Adjustment of delivery plans after revision and index changes
- Tracking the status of empty returnable packaging
- Coordinating special transports
- Coordinating scrap process
- Data processing in customer portals
- Communicated with customers to clarify delivery times and manage changes in order volume, facilitating smooth order acceptance
- Transports preparation in SAP
- Maintenance and control/correction of material master data in ERP system
- Running completely new project for Porsche, decreasing special shipments to 50%
- Coordinated logistics operations to ensure timely delivery of products and materials.
- Analyzed supply chain processes to identify areas for cost reduction and efficiency improvement.
Sr. Logistics Analyst
ON Semiconductor Slovakia, a. s.
12.2019 - 11.2022
- Shipment arrangements between fabs and factories, from distribution centres to end customers
- Coordinated shipment arrangements between fabs, factories, and distribution centres to ensure timely delivery to end customers
- Audited and approved non-standard shipments (NFO, Hand Carry) to maintain compliance and ensure smooth logistics operations
- Led short-term recovery plans for deliveries, considering customer requirements and transportation costs.
- Compiled reports on shipment statuses to inform stakeholders
- Managed coordination of delayed, lost, and damaged shipments and oversaw RMA process to resolve issues efficiently
- Coordinating the department on my own, decreasing NFO and Hand Carry to 30%
- Strengthened communication skills through regular interactions with others
Office Manager, Executive Assistant to CEO and COO
Verdi Capital, s. r. o.
08.2017 - 05.2019
- Managed back and middle office tasks to support organizational efficiency.
- Prepared presentations, contracts, and documentation for projects
- Communication with the banks, health and social insurance and tax authorities
- Supported analysts, CEO, and COO by coordinating schedules and managing communications
- Documented company expenses to maintain financial accuracy.
Customer Service Specialist
ZF - TRW Carr s. r. o.
01.2016 - 07.2017
- Proceeding customers’ demands in SAP
- Claim receiving, communication with quality department, complaints forwarding
- Data accuracy control and cumulative management in SAP
- Preparing shipping documents (delivery notes, customs, and ADR documents)
- Prepared weekly reports on delivery status and demand changes
- Production planner
- Coordinated production planning and ordered materials to meet demand
- Decreasing customers´ complaints up to 30%
Administrative, logistics and invoice clerk
AUTODOPRAVA KOČIŠ
10.2013 - 04.2015
- Processed ride invoices promptly and accurately.
- Engaged with customs officials to ensure compliance and expedite processes.
- Facilitated communication between customers and warehouses to ensure smooth operations.
- Translated and interpreted documents between English and Spanish for clarity.
- Prepared payroll accounting documents for accurate processing.
Shift Coordinator
ABP
06.2012 - 06.2013
- Prepared daily work schedule, managed attendance, assisted HR with staffing needs
- Monitored production processes to ensure compliance with quality standards.
- Compiled daily reports on production standards to ensure compliance, performance and quality
- Decreasing staff absence of about 15-20% by bonuses
Office Manager/Commercial Assistant
Interfood Ost, spol. s r. o.(renamed for Bestland AG)
03.2011 - 05.2012
- Managed daily tasks of commercial office
- Performed translations from and into English
- Preparing the documents for double-entry bookkeeping and payroll accounting
- Communication with clients and customs administration
- Assisting to sales department
- Provided support to sales team to enhance customer engagement
- Conducted marketing activities to increase brand awareness and customer outreach.
Catering – Waitress, Supervisor/ Assistant of Manager
Traveling (Seasonal Jobs)
06.2001 - 08.2008
Education
High School Diploma -
Business Academy
Michalovce, SVK 04.2001 -
Skills
Customer relationship management
Customer support techniques
Invoicing – advanced
MS Office - advanced
Oracle – advanced
SAP – advanced
Time management
Analytical skills
Strategic communication
Strategic planning
Sense for details
Interests
Timeline
Customer Service Specialist
Marelli Kechnec, s. r. o.
04.2025 - 01.2026
Customer logistics specialist
Elektroconnect, s. r. o.
05.2023 - 09.2024
Sr. Logistics Analyst
ON Semiconductor Slovakia, a. s.
12.2019 - 11.2022
Office Manager, Executive Assistant to CEO and COO
Verdi Capital, s. r. o.
08.2017 - 05.2019
Customer Service Specialist
ZF - TRW Carr s. r. o.
01.2016 - 07.2017
Administrative, logistics and invoice clerk
AUTODOPRAVA KOČIŠ
10.2013 - 04.2015
Shift Coordinator
ABP
06.2012 - 06.2013
Office Manager/Commercial Assistant
Interfood Ost, spol. s r. o.(renamed for Bestland AG)
03.2011 - 05.2012
Catering – Waitress, Supervisor/ Assistant of Manager
Traveling (Seasonal Jobs)
06.2001 - 08.2008
High School Diploma -
Business Academy
04.2001 -