KYLEE FLAHERTY
Rochester Hills,MI
Summary
Experience in customer service and management. Proficient in cooperation with colleagues and supervisors. Maintains excellent communication and reliability that will aid in achieving company goals.
Overview
3
3
years of professional experience
Work History
Dance Instructor
Linden Dance Academy
08.2021 - Current
- Helping students grasp techniques by showing steps in multiple ways and with personalized instruction.
- Engaging students in dance lessons by keeping class environment fun and interesting.
- Rehearsing choreography and giving positive corrections to improve students.
Call Center Representative
LaFontaine Automotive Group
08.2022 - 08.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed scanning of documents and ensured accuracy of data entry into the system.
2nd Assistant Manager
Culver's Restaurant
06.2021 - 08.2022
- Sustained excellent levels of workplace cleanliness around machines to enhance safety and productivity.
- Supervised a team of over 20 individuals at a time while earning thousands of dollars in revenue and handling hundreds of orders.
- Enhanced the customer experience by keeping a positive attitude and finding resolutions when needed.
Education
Bachelor of Arts - Dance
Oakland University
Rochester, MI05-2026
Skills
- Staff Training
- Customer Communications
- Instructional Techniques
- Team Leadership
- Cash Handling
- Customer Service Management
- Microsoft Office
Timeline
Call Center Representative
LaFontaine Automotive Group
08.2022 - 08.2023
Dance Instructor
Linden Dance Academy
08.2021 - Current
2nd Assistant Manager
Culver's Restaurant
06.2021 - 08.2022
Bachelor of Arts - Dance
Oakland University