Kylee Fuller
Belize,CA
Summary
Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Overview
4
4
years of professional experience
Work History
Sales Agent
Acquity BPO Belize Limited
02.2024 - 05.2024
- Evaluated eligibility of Medicare/Medicaid applicants, redirecting qualified individuals to licensed agents in their respective states.
- Maintained accurate records of customer interactions and transactions.
Customer Service Representative
The Office Gurus
04.2022 - 09.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Transparent BPO
10.2021 - 02.2022
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Agent
Caye talkers call center at home agent
06.2020 - 02.2021
- Developed relationships with customers by providing excellent customer service.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Ensured compliance with company policies and procedures at all times.
- Identified opportunities for cross-selling additional products and services.
Education
Cayo Christian Academy High School
06.2020
Skills
- A keen eye for detail
- Excellent time management
- Demonstrate outstanding customer service
- Microsoft PowerPoint
- Conflict Resolution
- Product Education
- Microsoft Excel
- Computer Proficiency
- Call Center Operations
References
- Vanessa Madrid, General Manager, Acquity BPO, 822-3762
- Gabriel Taylor, Supervisor, Caye Talkers call center, 607-9341
- Dereck Ramos, supervisor, Transparent BPO, 628-1990
- Straton Lisbey, supervisor, Office Gurus, 615-4365
Timeline
Sales Agent
Acquity BPO Belize Limited
02.2024 - 05.2024
Customer Service Representative
The Office Gurus
04.2022 - 09.2023
Customer Service Representative
Transparent BPO
10.2021 - 02.2022
Sales Agent
Caye talkers call center at home agent
06.2020 - 02.2021
Cayo Christian Academy High School
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