Kylee Fuller
Cayo District
Summary
Efficient Intake Specialist known for high productivity and ability to complete tasks swiftly. Skilled in client assessment, data entry,and ensuring smooth intake processes. Excel in communication, empathy, and problem-solving, applying these soft skills to interact effectively with clients and team members for optimal service delivery.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Intake specialist
Justpoint
12.2024 - 12.2025
- Facilitated communication between clients and legal representatives effectively.
- Managed and organized client documentation for streamlined processing.
- Provided ongoing support to clients throughout the intake process.
Sales agent
Acquity BPO Belize Limited
02.2024 - 04.2024
- Dealt with Medicare/Medicaid
- Seeing if the customers are qualified to move them forward to a licensed agent in their state.
- Managed customer inquiries effectively through phone and email communication.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Customer Service Representative
The Office Gurus
04.2022 - 09.2023
- Knowing & guiding customers through the troubleshooting steps to repair their units.
- Dealt with multiple units
- Processed credit card payments
- Collaborated with team members to improve customer service processes continually.
- Maintained accurate records of customer interactions and transactions daily.
Customer service
Transparent BPO
10.2021 - 02.2022
- Placing Orders for customers and processing credit cards.
- Provided customer service support via phone or email.
- Compiled reports on customer service metrics.
Sales Agent
Caye Talkers LTD
06.2020 - 02.2021
- Medicare/ Medicaid
Education
Associate's degree - business
Sacred Heart Junior Collage
01.2025 - 04.2026
High School Diploma -
Cayo Christian Academy
Skills
- Ability to learn quick
- A keen eye for detail
- Excellent time management
- Demonstrate outstanding customer service
- Team collaboration
- Microsoft Office
- Data entry
- Sales support
References
- Katherine Lemus, Operations Delivery Manager, Justpoint, (347) 916-7886, katherine.lemus@justpoint.com
- Vanessa Madrid, General Manager, Acquity BPO, (501) 822-3762
- Gabriel Taylor, Supervisor, Caye Talkers Call Center, (501) 223-2016
- Dereck Ramos, Supervisor, Transparent BPO, (501) 628-1990
- Straton Lisbey, Supervisor, Office Gurus (501) 615-4365
Timeline
Associate's degree - business
Sacred Heart Junior Collage
01.2025 - 04.2026
Intake specialist
Justpoint
12.2024 - 12.2025
Sales agent
Acquity BPO Belize Limited
02.2024 - 04.2024
Customer Service Representative
The Office Gurus
04.2022 - 09.2023
Customer service
Transparent BPO
10.2021 - 02.2022
Sales Agent
Caye Talkers LTD
06.2020 - 02.2021
High School Diploma -
Cayo Christian Academy