Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Hi, I’m
Kilenda Doolittle
San Diego
Summary
Overview
10
years of professional experience
Work History
Solara Medical Supplies
Intake Specialist
08.2017 - 11.2024
Job overview
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Responsible for entering data in a n accurate manner, into databases. To include payer, authorization requirements and coverage limitations and expiration dates as needed.
- Verify insurance carriers are listed in the company's database system, if not request the new carrier is added
- Meet quality assurance requirements and other key performance metrics.
- Review all required documentation to ensure accuracy.
- Job requires staff to spend extensive amounts of time on the phone or payor websites with insurance companies
- Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles.
- Position requires representative to provide pertinent information regarding patient's coverage.
- Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS and "How-To" documents.
- Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by the individual's insurance accurately.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
Dexcom
Intake Specialist
07.2014 - 08.2017
Job overview
- Demonstrated adaptability in meeting evolving business needs, quickly mastering new software tools and platforms as needed.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Contributed to project success, meeting all data entry deadlines without compromising quality.
Education
Wewoka High SchoolWewoka, OK
High School Diploma
05-1994
University Overview
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Excellent customer service skills
- Analytical and problem-solving skills with attention to detail
- Excellent ability to communicate both verbally and in writing
- Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data thought systems as well as system interaction
- Knowledge of Medicare, Medicaid and Commercial health plan methodologies and documentation requirements
- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive take initiative and work effectively on a team
- Proficient computer skills and knowledge of Microsoft
- Independent worker
- Professional and mature
Availability
See my work availability
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Timeline
Intake Specialist
Solara Medical Supplies
08.2017 - 11.2024
Intake Specialist
Dexcom
07.2014 - 08.2017
Wewoka High School
High School Diploma
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