Kylee Hendryx
Las Vegas,NV
Summary
Customer-focused hospitality and sales professional with a proven ability to exceed company goals in high-volume environments. Committed to delivering exceptional service through effective communication and relationship building. Recognized for adaptability, teamwork, and creating positive guest experiences in fast-paced settings
Overview
2
2
Languages
8
8
years of professional experience
Work History
SALES REPRESENTATIVE -
Betting Hero
Bet MGM Sportsbook Properties, Las Vegas, Nevada
10.2024 - Current
- Pitch and encourage guests to sign up on the Bet MGM app
- Assist clients with account setup and troubleshooting for seamless betting through the app
- Engage with customers in a fast paced environment, identify individual needs and explain products clearly
- Build rapport while maintaining a professional and welcoming experience
- Assist an average of 20+ customers per shift, resolving questions and app concerns
- Meet/exceed company number goals daily in a high volume environment
- Maintain a friendly and welcoming attitude with every guest encountered in order to provide exceptional service
- Educate customers on product offerings and betting rules for informed decisions
DANCING BARTENDER -
The D Casino
Downtown Las Vegas, NV
06.2021 - 04.2024
- Performed dance routines for at least one hour during DJ sets to entertain guests
- Prepared and served a variety of cocktails and beverages to customers
- Trained new bartenders on procedures and drink preparation techniques
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking
- Resolved customer complaints in a professional manner
- Maintained cleanliness and organization of bar area throughout shifts
- Efficiently worked as a team to ensure a positive environment
- Completed all financial reports at the start and end of each shift and distributed tip payouts
- Processed payments accurately and efficiently with POS system
FRONT DESK AGENT & HOTEL OPERATOR -
New-York New-York Hotel
Las Vegas Strip
09.2018 - 06.2021
- Provided guests with a friendly and efficient check-in and check-out experience at the front desk
- Answered internal and external calls regarding hotel reservations and coordinated transfers for guests, employees, and third-party representatives to ensure smooth arrivals and departures
- Coordinated room assignments, maintained accurate room availability records, and facilitated room changes to optimize guest satisfaction and operational efficiency
- Provided detailed information about hotel amenities, services, and local attractions to enhance guest experience and assist with planning
- Communicated with multiple departments within the hotel and casino to ensure prompt and efficient service to thoroughly complete hotel operations
- Ran various reports which included credit card decline reports
Education
UNLV Business Management -
University of Nevada
Las Vegas05-2017
Skills
- Hard-working, Punctual, Motivated, Team Player, Efficient, Ability to Multitask, Organized, Clean, Customer Service, Relationship Building, Conflict Resolution
AWARDS
Pour Card (January 2023-June 2023), Food Handler Certification (Renewed June 2023), TAM Alcohol Awareness (June 2021)
Languages
English
Full Professional
Tagalog/Bisaya
Elementary
Timeline
SALES REPRESENTATIVE -
Betting Hero
10.2024 - Current
DANCING BARTENDER -
The D Casino
06.2021 - 04.2024
FRONT DESK AGENT & HOTEL OPERATOR -
New-York New-York Hotel
09.2018 - 06.2021
UNLV Business Management -
University of Nevada