Kylee Kesan
Eau Claire
Summary
Compassionate advocate skilled in providing comprehensive support to individuals in crisis. Adept at navigating legal systems, offering emotional support, and connecting clients with essential resources. Strong team collaborator focused on achieving impactful results and adapting to evolving needs. Known for empathy, communication skills, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Victim Advocate Intern
Bolton Refuge House, Inc.
09.2025 - Current
- Provide direct support and advocacy to survivors, including safety planning.
- Maintain client confidentiality and assist with intake assessments.
- Connect clients with community resources and document all interactions accurately.
Direct Support Professional
Stable Living
09.2025 - Current
- Support disabled adults with daily living assistance and skill building.
- Facilitate skill-building activities to promote independence and social engagement.
- Administer client medications.
- Maintain accurate electronic documentation and respect client rights.
Direct Support Professional → Assistant Program Manager
Brotoloc North
06.2019 - 09.2025
- Promoted to Assistant Program Manager in June 2022
- Collaborated with case managers and guardians to address client needs.
- Scheduled and supervised client appointments and daily activities.
- Assisted with onboarding and training new staff.
- Ensured compliance with care plans, policies, and state regulations.
- Mentored and supported new staff to maintain quality care and consistent practices.
Front Desk Receptionist
Candlewood Suites
08.2018 - 05.2019
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Trained new front desk staff on operational procedures and customer service protocols.
Education
Bachelor of Science Degree - Human Development and Family Studies
University of Wisconsin-Stout
Menomonie, WI12.2025
Skills
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Organizational skills
- Documentation skills
- Client advocacy
- Conflict resolution
Affiliations
Tau Sigma National Honor Society April 2024 – Present
Awards
Deans List for Straight A Semester Average (3 semesters)
Timeline
Victim Advocate Intern
Bolton Refuge House, Inc.
09.2025 - Current
Direct Support Professional
Stable Living
09.2025 - Current
Direct Support Professional → Assistant Program Manager
Brotoloc North
06.2019 - 09.2025
Front Desk Receptionist
Candlewood Suites
08.2018 - 05.2019
Bachelor of Science Degree - Human Development and Family Studies
University of Wisconsin-Stout