KYLEE KIM
San Diego,CA
Summary
Manufacturing and customer complaint professional with leadership experience supporting quality, production, and order fulfillment. Coordinates investigations, documentation, and communication across laboratory, production, and quality teams to resolve issues, maintain compliance, and support customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Complaint Coordinator
Biologend
02.2026 - Current
- Analyzed quality trends, customer complaints, and production numbers to identify recurring issues and implement corrective actions, enhancing overall product quality.
- Communicated production status updates and investigation ETAs to address customer inquiries, facilitating timely resolutions.
- Conduct investigations into product defects and discrepancies with documentation to determine root causes.
- Maintained detailed records and generated reports that informed continuous improvement initiatives, contributing to process optimization.
- Created and monitored reports using excel to monitor operational performance and identify trends.
- Primary point of contact between laboratory, production, and quality teams to ensure timely resolution of problems.
- Ensured compliance with documentation requirements and companywide standards.
- Proficient in ERP systems and quality management systems to track orders, inventory, product status, and customer inquiries.
Manufacturing Lead
Biologend
05.2021 - 02.2026
- Primary source of escalation points for quality issues, ensuring timely resolution to support customer delivery turnaround times.
- Investigate product complaints and manufacturing discrepancies, collaborated with various departments to determine root cause and corrective actions.
- Collaborated with cross-functional teams to resolve customer issues, enhancing customer satisfaction and retention.
- Led a team of 25 technicians to ensure all SOPs and documentation were performed with quality standards.
- Coordinated manufacturing floor schedules, optimizing workflows to meet customer order fulfillment timelines.
- Worked closely with planning, warehouse, and quality teams to prevent order delays and maintain delivery targets.
- Supported end-of-quarter push for timely delivery, minimizing back-order amounts and maintaining customer trust.
- Make data-driven decisions to reduce issues and improve productivity.
- Lead and trained manufacturing teams to maintain productivity and quality standards.
Bottling Technician 2
Biolegend
San Diego, California
05.2020 - 05.2021
- Monitored and supported automated filling equipment operations to ensure optimal performance.
- Filled, capped, and labeled bottles, ensuring compliance with cGMP procedures.
- Recorded accurate batch details in production logs to maintain traceability and quality standards.
- Applied aseptic techniques and cleanroom procedures.
Education
Associate of Science - Psychology
Miramar College
San Diego, CA, USA01-2027
Timeline
Customer Complaint Coordinator
Biologend
02.2026 - Current
Manufacturing Lead
Biologend
05.2021 - 02.2026
Bottling Technician 2
Biolegend
05.2020 - 05.2021
Associate of Science - Psychology
Miramar College