Kylee Koch
Windsor,CO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Manager
MOD Pizza
Greeley, CO
03.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Delivery Driver/Pizza Maker
Windsor Brickoven Pizza
Windsor, CO
10.2021 - 03.2024
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Intern
Blackeagle Energy Services
Berthoud, CO
06.2023 - 10.2023
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Maintained positive working relationship with fellow staff and management.
Bartender/Server/Host
Suehiro Japanese Restaurant & Sushi
Fort Collins, CO
04.2022 - 04.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
Barista
Safeway Starbucks
Windsor, CO
12.2020 - 04.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Associate of Science - Surgical Technology
Aims Community College
Greeley, CO05-2027
Skills
- Staff training and development
- Customer relationship management (CRM)
- Decision-making
- Sales techniques
- Complex Problem-solving
- Task delegation
- Time management
Timeline
Manager
MOD Pizza
03.2024 - Current
Intern
Blackeagle Energy Services
06.2023 - 10.2023
Bartender/Server/Host
Suehiro Japanese Restaurant & Sushi
04.2022 - 04.2023
Delivery Driver/Pizza Maker
Windsor Brickoven Pizza
10.2021 - 03.2024
Barista
Safeway Starbucks
12.2020 - 04.2022
Associate of Science - Surgical Technology
Aims Community College
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