Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylee L. Lopez

Tucson,Az

Summary

In response to your web add I found, I am putting my name forward for the vacant position you need filled. I would be a perfect fit for the position, because I have acquired skills throughout the years from previous jobs that will help me succeed with this need position. I would be able to meet your customers’ expectations in terms of efficiency, accuracy, and timeliness. For the past few years I have managed to accomplish being very detailed with the work I’m presented with. I am known for always having a very positive attitude towards every task I am given. I am willing to go above and beyond to meet every person’s needs. Thank you for giving me the opportunity to get the chance to work with your company, I appreciate your time. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the companies’ productivity and reputation. Determined Esthetics Student with professional and well-mannered demeanor. Excellent interpersonal and organizational abilities.

Overview

13
13
years of professional experience

Work History

Pure Aesthetics

Student
03.2023 - 08.2023
  • Performed facial extractions for blackhead removals.
  • Removed hair through exfoliation, waxing and threading.
  • Maintained esthetics inventory and supplies for school
  • Used social media platforms to promote salon and services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Developed loyal following of clients by providing high-quality services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Increased revenue through effective customer service and inventory management.

customer service

Southwest Airlines
09.2022 - 03.2023
  • Helps customer with needs that cannot be done by themselves or online
  • Books reservations
  • Processes refunds
  • Manage reservations
  • Attend meetings
  • Manage up to 10 or more programs during each shift
  • Take 100 plus calls a day
  • Try and up sale services
  • Offer credit cards
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Assitant Court Clerk

Town of Thatcher, Sepember
01.2017 - 10.2022
  • Pulls and prepares files for daily court calendars; attends court sessions and prepares and records minutes of actions and proceedings; enters court minutes into case management system; participates in court proceedings; explains policies and procedures of the court to attorneys and the general public
  • Answer multiple line phone calls
  • Process payments
  • Input collections
  • Fax
  • Email
  • Assist judge and attorneys in Dailey task to make court run smoothly
  • Assist police officers with citations
  • Works with public
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Prepared court orders and judgments for signature.
  • Provided assistance to attorneys and court personnel in courtroom
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Collected court fees and fines and recorded amounts collected in [Software].
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Issued public notification of official activities or meetings.
  • Researched information in municipal archives upon request of public officials or private citizens.

Customer service representative

Quik Cash, Smart
12.2016 - 11.2017
  • Managed safe with funds up to 70,000 dollars Key/ passcode holder Western union Cashed checks Money orders Put liens on vehicles Take titles to motor vehicle Made loans depending on the client’s needs Answering multiple phone lines Made debt/ reminder calls Opened/ closed the store Organized/ file customer’s folders Audits Monitored for suspicious activity to prevent fraud Balanced registers/ Safe Marketing
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Assistant Manager

Hibbett Sports
11.2012 - 12.2016
  • Supervised 2-3 employees per shift Gave daily task Open/ closed store Open/ closed registers Balance registers Completed daily paperwork Conference calls Store manifest (accounted for all inventory) Managed store hours Posted payroll Key/passcode holder Accounted for UPS/Fed ex deliveries Interact with customers Daily bank deposits
  • Volunteered at the safe house
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Volunteer Work

Volunteer Work
10.2011 - 12.2011
  • Helped with programs for the community Set various tasked related to the event that was being held Set out tables, chairs, etc
  • Helped with local yard sales to bring in funds to the safe house
  • Exhibited excellent communications and customer service relations skills.
  • Gained knowledge and experience working with children in educational setting.
  • Developed communication strategies to promote charity events.
  • Assisted organizing local charity events to raise funds for disadvantaged families.
  • Assisted in developing and implementing systems to track volunteer hours and progress.

School

The Hair Academy of Safford
06.2010 - 11.2011
  • Color, cut, style hair depending on the client’s needs Manicures/ pedicures Waxing Sell products to the customers Book work Always on feet 8+ hours a day Daily chores (Cleaned bathroom, moped floors, throw trash, washed towels, etc.) (I Started the Hair Academy of Safford in June going into my junior year of high school; I finished in November of my senior year
  • We had two years to finish the program and I finished early
  • This shows that I am a hard worker and always on time to finish what I started.) Extra
  • Fingerprint clearance card
  • CPR/ First aide certified
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

Courses in progress (Survey Computer Info Systems, Excel Spreadsheet, MS Access:Database Mgm, PowerPoint: Level I, Windows Oper Syst:Lev I, Internet/Web Dev Lev I, MS Word: Word Processing) -

Rio Salado College
Maricopa, AZ

Esthetician License -

Pure Aesthetics
Tucson, AZ
08.2023

Certificate of Completion in Computer Usage and Applications - undefined

Rio Salado College

Associate - Applied Science in Computer Technology

Diploma - undefined

Certificate of Completion (1600 hours - undefined

The Hair Academy of Safford

Skills

  • Clinical Standards
  • Good Clinical Practice
  • Chemical Facial Peels
  • Marketing Strategies
  • Customer Experience
  • HIPAA Compliance
  • Compassionate and Caring
  • Update Electronic Charts
  • Staff Meetings
  • Direct Supervision
  • Accurate Documentation
  • Facial Rejuvenation

Timeline

Pure Aesthetics

Student
03.2023 - 08.2023

customer service

Southwest Airlines
09.2022 - 03.2023

Assitant Court Clerk

Town of Thatcher, Sepember
01.2017 - 10.2022

Customer service representative

Quik Cash, Smart
12.2016 - 11.2017

Assistant Manager

Hibbett Sports
11.2012 - 12.2016

Volunteer Work

Volunteer Work
10.2011 - 12.2011

School

The Hair Academy of Safford
06.2010 - 11.2011

Courses in progress (Survey Computer Info Systems, Excel Spreadsheet, MS Access:Database Mgm, PowerPoint: Level I, Windows Oper Syst:Lev I, Internet/Web Dev Lev I, MS Word: Word Processing) -

Rio Salado College

Esthetician License -

Pure Aesthetics

Certificate of Completion in Computer Usage and Applications - undefined

Rio Salado College

Associate - Applied Science in Computer Technology

Diploma - undefined

Certificate of Completion (1600 hours - undefined

The Hair Academy of Safford

Similar Profiles

CREATE PROFILE
Kylee L. Lopez