Kylee McCall
San Antonio,TX
Summary
Quality-focused professional with 22 years of experience in direct patient care and healthcare administration management. Supervised the daily operations of clinics in areas such as Oncology, OB/GYN, Emergency Medicine, Public Health, Family Practice and Flight Medicine. Possesses top-notch leadership, communication and problem-solving abilities. Prepared for a challenging new position with an eagerness to teach as well as learn.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Referral Management
Lackland Air Force Base
San Antonio, TX
10.2023 - Current
- Processed referral requests for authorization of services according to established guidelines.
- Prepared reports summarizing referral activity as requested by leadership.
- Facilitated training sessions designed to educate staff about referral protocols.
- Assisted patients in understanding the referral process, including eligibility requirements and procedure codes.
Clinical Supervisor/Independent Duty Medical Technician
Air Force
06.2002 - 06.2022
- Oversaw the daily operations of multiple clinics and personnel to ensure adherence to healthcare regulations.
- Created clinical schedules, policies and workflows to maximize the effectiveness of staff utilization.
- Facilitated provider peer reviews to ensure patient progress notes were complaint with standards of care.
- Conducted regular staff meetings with department heads to review progress on initiatives using software such as Excel, Microsoft Word and Adobe Acrobat.
- Reviewed medical records, immunizations and laboratory results to enable military members to deploy abroad.
- Managed the training programs for new staff, including orientation and ongoing education.
- Performed minor surgical procedures, physical examinations, vital signs, immunizations and phlebotomy.
- Collaborated with physicians regarding diagnosis and treatment options for patients.
- Implemented and briefed safety protocols for staff members working in hazardous environments.
- Surveyed food facilities and conducted OSHA inspections.
- Led teams in developing innovative solutions for complex problems facing the healthcare system.
- Provided guidance and mentorship to junior members of the team in order to promote professional development.
Education
Bachelor of Arts - Medical Administration
Ashford University
AZ 01-2018
Associate of Applied Science - Practical Nursing Technology
Community College of The Air Force
ALSkills
- MHS Genesis EMR, Excel, Microsoft Word, Adobe Acrobat and faxing
- Staff Leadership and Team building
- Adaptability and Flexibility
- Decision-Making
- Multitasking and Time Management
- Active Listening
- Excellent Communication
- Problem-Solving
- Customer Service
Certification
- Licensed Vocational Nurse (LVN) 1112558
- BLS Certified
Timeline
Referral Management
Lackland Air Force Base
10.2023 - Current
Clinical Supervisor/Independent Duty Medical Technician
Air Force
06.2002 - 06.2022
Bachelor of Arts - Medical Administration
Ashford University
Associate of Applied Science - Practical Nursing Technology
Community College of The Air Force
- Licensed Vocational Nurse (LVN) 1112558
- BLS Certified
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