- Volunteering
- Cheer
- Fundraisers
- Giving back to the community
Kylee McCall
Blountville,TN
Summary
Dynamic Team Manager with a proven track record at Chick-fil-A, excelling in customer service and staff development. Enhanced team productivity through effective training and process improvements, achieving notable increases in customer satisfaction. Skilled in problem resolution and time management, fostering a collaborative environment that drives success.
Developed leadership and organizational skills in fast-paced environment, managing diverse teams and driving project success. Demonstrated ability to adapt and solve problems effectively, ensuring smooth operations and team cohesion. Looking to transition into new field by leveraging these transferrable skills.
Overview
3
3
years of professional experience
Work History
Team Manager
Chick-fil-A
Elizabethton, TN
03.2023 - Current
- Oversaw daily operations, ensuring adherence to company standards and customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced efficiency and reduced wait times.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Resolved customer complaints promptly, strengthening loyalty and satisfaction rates.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Assisted with inventory management, tracking stock levels to optimize supply availability.
- Managed order processing efficiently, ensuring accuracy and timely delivery of food and beverages.
Team Member
Walmart
Elizabethton, TN
05.2022 - 03.2023
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Maintained cleanliness and organization of sales floor, ensuring compliance with safety standards.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves, optimizing product availability for customers.
- Resolved customer inquiries and complaints promptly, promoting positive brand loyalty and retention.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Unaka HIgh School
Elizabethton, TN05-2025
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Team leadership
- Teamwork and collaboration
- Problem resolution
- Training and development
- Customer service
- Computer skills
- Time management
- Decision-making
- Multitasking
Interests
Timeline
Team Manager
Chick-fil-A
03.2023 - Current
Team Member
Walmart
05.2022 - 03.2023
High School Diploma -
Unaka HIgh School