Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylee Miller

Victoria

Summary

Accomplished and certified Pharmacy Technician with over 7.5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

HEB Pharmacy
09.2020 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Pharmacy Care Representative

HEB Pharmacy
09.2016 - 09.2020
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.

Cashier

HEB Grocery Store
03.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.

Education

Pharmacy Tech Certification-State License - Pharmacy

Pharmacy Tech Course
Online
03.2020

High School Diploma -

Victoria West High School
Victoria, TX
06.2017

Skills

  • FDA Drug Safety Guidelines
  • Pharmaceutical Sales and Services
  • Drug Storage Procedures
  • Patient Education
  • Assisting Pharmacists
  • Labeling Prescriptions
  • Medicare and Medicaid Processes
  • Ordering and Stocking Medications
  • Manual and Automated Medication Dispensing
  • Proper Labeling Procedures
  • Pharmacy Records Management
  • Problem-Solving Skills
  • Updating Medication Histories
  • Typing Medication Labels
  • FDA and HIPAA Compliance
  • Receiving Incoming Supplies
  • Insurance Claim Processing Software
  • Drug Delivery Mechanisms
  • Pharmaceuticals Mixing
  • Information Documentation
  • Fill Orders
  • Dosage Calculation
  • Safety Protocols and Risk Management
  • HIPAA
  • Mathematics
  • Medicines

Certification

  • ExCPT-Pharmacy Technician Certification
  • NHA Certification-National Healthcare Association

Timeline

Pharmacy Technician

HEB Pharmacy
09.2020 - Current

Pharmacy Care Representative

HEB Pharmacy
09.2016 - 09.2020

Cashier

HEB Grocery Store
03.2016 - 09.2016

Pharmacy Tech Certification-State License - Pharmacy

Pharmacy Tech Course

High School Diploma -

Victoria West High School

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