Kylee Somogyi-DiPrinzio

• Enhanced assessment quality by developing and implementing rigorous evaluation criteria.
• Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
• Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during assessment sessions.

Since there are many different tasks going on at one point, I have also learned to be well organized and prepared for any situation that may come about

• I am able to fully handle customer’s issues and resolve them in a timely manner
• I have learned customer service skills and have an ongoing interaction with patrons.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Learned to put motivational interviewing skills into practice while using an assessment tool (ASI) to gain knowledge on the background of an individual’s life, as well as past and present substance use
• From there, I am able to make a referral for a level of care and assist in setting up appointments with the client at proper treatment facilities
• I have also participated as a group facilitator in a relapse prevention group weekly.
• Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
• Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.