Jessica Bourdo
Waterford,WI
Summary
Resourceful and compassionate Certified Peer Support Specialist with 7 years of experience in providing support services to vulnerable populations. Skilled in crisis intervention, trauma-informed care, and employee evaluation. Proven leadership abilities, with a focus on creating a positive and supportive team culture. Proficient in behavioral health and motivational interviewing. Currently pursuing an Associate's degree in Human and Social Services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Initial Assessment Specialist
Department of Children and Family Services
Milwaukee, WI
03.2024 - Current
- Documented all aspects of the evaluation process including data collection, analysis, interpretation and reporting of results.
- Prepared detailed reports summarizing findings from assessments.
- Conducted home visits to assess living conditions and provide support to families in crisis situations.
- Advocated for clients' rights and needs within the community, ensuring access to necessary support systems.
- Assessed risk factors related to child abuse or neglect allegations through comprehensive interviews.
- Worked closely with law enforcement agencies during investigations involving vulnerable populations.
Benefits, Rehab and Independent Contractor Supervisor
WCS
Milwaukee
10.2023 - Current
- Provided service consultation to the benefit and rehab providers on a weekly basis
- Identify potential areas for improvement in the benefits, rehab, and independent contractor programs and develop strategies to optimize their effectiveness and efficiency, resulting in cost savings for the organization
- Monitor the performance and productivity of benefit, rehab providers and independent contractors to ensure compliance with company policies and standards, and make recommendations for improvement to optimize service delivery and client satisfaction
- Meet with clients weekly to continue assisting with benefit applications as well as documentation in a timely manner
- Conduct regular meetings with benefit and rehab providers as well as independent contractors to discuss service performance and address any concerns or issues
- Conduct regular performance evaluations of benefit and rehab providers, as well as independent contractors, to assess their effectiveness and make recommendations for improvement to optimize service delivery and client satisfaction
Lead Benefits Specialist
WCS
Milwaukee
11.2022 - 10.2023
- Assisted clients with applying for SSI/SSDI, certified in SOAR, to assist clients further with benefit applications
- Conducted training sessions to educate employees about the SSI/SSDI application process and how to assist clients effectively
- Collaborated with clients to understand their unique needs and develop customized benefit plans tailored to their specific requirements
- Provided leadership and guidance to a team of benefit specialists in the successful execution of program goals and objectives
Lead Peer Specialist
WCS
Milwaukee
10.2020 - 11.2022
- Provided leadership and guidance to a team of peer specialists in the successful execution of program goals and objectives
- Developed and implemented strategies to increase peer participant engagement and satisfaction
- Identify and implement strategies to improve the quality and effectiveness of peer support services
- Collaborate with program directors and managers to assess and address the needs of peer specialists and develop strategies to support their professional development and growth
- Create and maintain a positive and supportive team culture, fostering a sense of collaboration and mutual respect among peer specialists
- Implemented a performance evaluation system to assess the effectiveness of peer specialists and provide feedback for improvement
- Develop and implement strategies to enhance the diversity and inclusion of the peer specialist team
Certified Peer Specialist
WCS
Milwaukee
10.2019 - 10.2020
- Build rapport and trusting relationships with clients while using trauma informed care
- Providing peer support to individuals with mental health challenges and substance use disorders
- Provide ongoing support and guidance to clients in their journey towards recovery and wellness
- Collaborating with a multidisciplinary team to develop and implement individualized treatment plans for clients
- Collaborate with treatment team members to develop individualized treatment plans for clients
- Assist clients in identifying and accessing community resources to support their overall well-being and recovery
- Maintain documentation and records of client interactions and progress
- Participate in ongoing professional development and training to enhance knowledge and skills in providing peer support
Education
Associate - human and social services
Bryant & Stratton College-Online
01.2024
Diploma -
Waterford Union High School
Waterford06.2004
Skills
- Leadership
- Attention to Detail
- Trauma-informed Care
- Professional Development
- Collaboration
- Rapport Building
- Communication
- Problem-solving
- Time Management
- Organizational Skills
- Critical Thinking
- Advocacy
- Crisis Intervention
- Assessment Skills
- Trust Building
- Performance Evaluation
- Microsoft word and excel
- Multicultural sensitivity
- Ethical considerations
Certification
- Certified Peer Support Specialist
- SOAR
- QPR
Timeline
Initial Assessment Specialist
Department of Children and Family Services
03.2024 - Current
Benefits, Rehab and Independent Contractor Supervisor
WCS
10.2023 - Current
Lead Benefits Specialist
WCS
11.2022 - 10.2023
Lead Peer Specialist
WCS
10.2020 - 11.2022
Certified Peer Specialist
WCS
10.2019 - 10.2020
Associate - human and social services
Bryant & Stratton College-Online
Diploma -
Waterford Union High School
Similar Profiles
Luis MercadoLuis Mercado
Procurement Aid at La County Department Of Children And Family ServicesProcurement Aid at La County Department Of Children And Family Services
Arely QuinteroArely Quintero
Social Work Intern at Department of Children and Family ServicesSocial Work Intern at Department of Children and Family Services
Kaacia McdonaldKaacia Mcdonald
Eligibility Specialist 1 at Department of Children and Family ServicesEligibility Specialist 1 at Department of Children and Family Services
Catherine BertholfCatherine Bertholf
Child Welfare - Foster Care Caseworker at Department of Children and Family ServicesChild Welfare - Foster Care Caseworker at Department of Children and Family Services
David PoppDavid Popp
Director Trains.com at Firecrown MediaDirector Trains.com at Firecrown Media