Kyle Galbraith
Senior Operations Manager
Kalamazoo,MI
Summary
Self-driven Senior Manager with 11 years of experience with Target as an Operations executive. Develops Managers while facilitating positive and productive interactions between Headquarters, Site Directors and Continuous Improvement teams. Led teams through multiple A3 problem solves that reduced hours staffed and returned a 4% increase to total building performance in the final quarter of fiscal 2024.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Senior Operations Manager
Target
Kalamazoo, MI
07.2024 - Current
- Leading with a focus on safety, continuous improvement, relationship building, communication and strategic thinking.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to Operations Managers
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Improve both teams and individuals through clear understanding of goals and expectations, mutual accountability and regular constructive feedback.
- Leverage a mix of key metrics, Lean Six Sigma, GEMBA walks and other activities to understand what’s working well and where to improve
Field Labor Analyst
Target
Kalamazoo, MI
01.2022 - 07.2024
- Responsible for alignment, analysis, and assessment of key inputs in support of staffing plans and decisions for the end-to-end building inclusive of replenishment and fulfillment operations.
- Create and leverage staffing tools to analyze productivity, labor data, and volume trends to inform balanced and financially responsible staffing decisions for the building.
- Collaboration with site leadership and headquarters (HQ) partners to design the building’s yearly labor management strategy and work with on-site Production Controllers and Sr Operations Managers to align labor strategy to long-term goals.
- Manage the impacts of hiring plans, seasonal strategies, in-building cross-training, and planned overtime against the total budget.
- Reduced building hiring (by 15-20/mo.) and training (cost) needs by improving the site's productivity. More accurate plans with less indirect hours staffed improved building performance by 4%.
Training Operations Manager
Target
Kalamazoo, MI
01.2020 - 01.2022
- Communicate and oversee the execution of training at all levels by building, maintaining strategic partnerships with the entire building and various headquarters partners.
- Create strategies to balance short and long term business plan goals, and foster the development/growth of the team members and leaders in the building.
- Select, evaluate, and develop the Team Member Trainers and Operational Manager Trainers, and ensure that building staffing and training timelines are communicated and met.
- Analyze and understand data to measure the training program performance within the building.
Production Controller
Target
Kalamazoo, MI
06.2018 - 01.2020
- Played a vital role in staffing, planning, and achieving building goals to ensure the accurate and timely processing of merchandise to our Stores and Guests.
- Responsible for building daily and weekly plans while considering impacts of future planning and staffing to keep the building balanced.
- Responsible for driving priorities and contingency plans to support positive results for the building.
- Worked closely with executives to bridge gaps in attainment of plans, Service Level Agreements and budget to initiate continuous improvement.
Operations Manager
Target
Suffolk, VA
02.2016 - 06.2018
- An engaging and inclusive leader with ownership for the team’s ability to maximize its productivity, growth and development with a "Safety First" mentality.
- Managed a team with anywhere from 40-70 Team Members with a sense of urgency to help ensure that operational plans are executed, performance and budget goals are achieved and teams are kept informed and coordinated across functions.
- Developed new approaches to process and method, all in the name of more efficiency and implementing future process flow optimization.
Operations Manager
Target
Kalamazoo, MI
04.2014 - 02.2016
Education
Bachelor of Science - Elementary Education
Western Michigan University
Kalamazoo, MI 09.2006 - 06.2011
Skills
Data analysis
Training and Development
Problem-Solving
Interpersonal Communication
Cost reduction strategies
Strategic planning
Operations management
KPI tracking
Employee coaching
Productivity improvement
Operational excellence
Business planning
Cross-functional coordination
Timeline
Senior Operations Manager
Target
07.2024 - Current
Field Labor Analyst
Target
01.2022 - 07.2024
Training Operations Manager
Target
01.2020 - 01.2022
Production Controller
Target
06.2018 - 01.2020
Operations Manager
Target
02.2016 - 06.2018
Operations Manager
Target
04.2014 - 02.2016
Bachelor of Science - Elementary Education
Western Michigan University
09.2006 - 06.2011