Kyleigh Collins

Hostess:

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating wait lists simultaneously, in the kitchen working on multiple tickets to get food out fast, maintaining safety rules, portioning correctly, and working on carry-outs.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Bussed and reset tables to keep dining room and work areas clean.

Server:

• Completed daily side work and opening and closing duties without fail. Also, Used slow periods to restock supplies, dishes, ice, delivery bags and refilling teas and coffees for restaurant.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Served food and beverages promptly with focused attention to customer needs. Checked guests' identification before serving alcoholic beverages.
• Cultivated warm relationships with regular customers. Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Addressed customer complaints or concerns professionally, ensuring a fast resolution and maintaining positive customers.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Shared knowledge of specials, menu items and flavors, enabling customers to make personal decisions based on taste and interest and suggested appropriate options for food allergy concerns.

• Communicated positively with children and guardians. Also, communicated with parents regarding children's progress and development, raising any issues.
• Played games, worked on puzzles, colored, did homework, playing outside and read books to young children. Then, organized and cleaned home after activities by picking up rooms.
• Prepared healthy, age-appropriate snacks, meals and beverages.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of morning and bedtime preparation.
• Taught children to organize toys, being sanitary, using manners, treating others with respect and love, and sharing with others.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
• Supported educational development by assisting with homework and school projects.