Savannah Malone
Stockton,CA
Summary
Dynamic hospitality professional with a proven track record at Miguel’s Mexican Restaurant, excelling in guest engagement and seating coordination. Leveraged exceptional communication skills and dining room management to enhance customer service, achieving a significant improvement in guest satisfaction. Skilled in reservations management and adept at fostering positive relationships with both staff and patrons.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess/Waitress
Miguel’s Mexican restaurant
Stockton, CA
05.2021 - 07.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Got my orders out on time
- Made sure tables got their drinks menus and anything else they needed promptly
- Always treated everyone with kindness
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Provided excellent customer service by addressing customer needs promptly.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Director of Publicity
Sonora college
Sonora, California
08.2021 - 01.2022
Education
High School Diploma -
Robert Elliot Highschool
Modesto, CA04-2021
Skills
- Seating coordination
- Event Planning
- Complaint Handling
- Guest complaint resolution
- Dining room management
- Guest Engagement
- Customer Service
- Server Support
- Reservations Management
- Performance Improvement
- Group reservations management
- Table Bussing
- Beverage Preparation
- Menu presentation
- Customer service expertise
- Dining customer service
- Menu knowledge
- Bill computation
- Item promotion
- Takeout order processing
- Special dietary requirements
- Effective Multitasking
- Effective customer upselling
- Upselling
- Dining room oversight
- Calm Demeanor
- Safe Food Handling
- Menu board art
- Kitchen staff coordination
- Price memorization
- Exceptional communication
- Cleaning and sanitation
- Table setting arrangements
- Hospitality and accommodation
- Positive and professional
- Menu Memorization
- Detail Oriented
- Interactive communication skills
- Reservation Management
- Promotional awareness
- Table setting knowledge
- Seating arrangements
- Restaurant Operations
- Payment Processing
- Service prioritization
- Strong interpersonal skills
- Guest Seating
- Food station setup
- Phone Etiquette
- Reservation coordination
- High-volume dining
- Greeting guests
- Food safety understanding
- Ordering Procedures
- Check payment processing
- Point of sale systems
- Hospitality service expertise
- Guest Relations
Timeline
Director of Publicity
Sonora college
08.2021 - 01.2022
Hostess/Waitress
Miguel’s Mexican restaurant
05.2021 - 07.2024
High School Diploma -
Robert Elliot Highschool