Kyleigh Dowell
Dallas,TX
Summary
Dedicated professional who is hardworking, highly motivated, and eager to lend combined knowledge and skills to enhance business performance in any setting. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to any environment, to improve processes, and to drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs, ready to make an immediate contribution to your organization.
Overview
7
7
years of professional experience
Work History
Leasing Agent
The Link Apartments
Dallas, TX
08.2024 - Current
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background, reference, and credit checks as part of the screening process.
- Handled tenant communications by quickly responding to requests for maintenance, and answering any questions or concerns via phone or in the office.
- Performed tours of the property with prospective tenants, building rapport while providing a wealth of information regarding its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Generated leads through various marketing channels, such as social media platforms, email campaigns, print advertising materials, referrals, and cold calls.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Warehouse Lead
Amazon
Dallas, TX
02.2024 - Current
- Resolved any customer service issues related to orders picked up from the warehouse.
- Conducted performance reviews for assigned personnel according to established guidelines.
- Monitored incoming shipments for quality assurance purposes, and organized storage areas accordingly.
- Developed processes for training new staff members on safety protocols and the proper use of equipment.
- Supervised a team of 30 warehouse associates at a given time, providing guidance and support to ensure an efficient workflow.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Managed day-to-day activities within the warehouse by efficiently assigning tasks among workers.
- Operated forklifts or pallet jacks to transport items.
Production Supervisor
Whisps
Elgin, IL
11.2023 - 02.2024
- Developed and implemented production schedules to ensure the timely completion of projects. Read and interpreted work orders, specifications, and information to plan, schedule, and carry out jobs effectively by assigning tasks to employees and monitoring productivity, performance, and task completion.
- Developed comprehensive training programs for new hires in order to increase productivity, and trained new staff on production processes and procedures to ensure that safety regulations were followed by all personnel in the production area.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity by recommending the implementation of measures to improve production methods and the quality of products.
- Prepared operations data to produce comprehensive reports to management via RedZone, hourly reading charts, and completing production plans by scheduling and assigning personnel, revising schedules, and establishing priorities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently, by maintaining accurate records of daily production activities.
- Performed regular quality checks throughout the production process to ensure customer specifications were met, by communicating effectively with other departments to ensure a smooth workflow from start to finish.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed, while also monitoring equipment, checking supplies, and coordinating manpower to meet expected demand.
- Collaborated with the management team to develop strategies for improving efficiency in the production area, and revised production requirements with material handling and staffing functions.
- Supported a safe and clean work environment by educating and directing personnel on the use of control points, equipment, and resources.
Assistant Manager
Böhme Boutique
Schaumburg, IL
08.2023 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to each individual customer, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions that often changed weekly. Communicated photos via email for corporate approval.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers, addressing problems head-on, and implementing successful corrective actions.
- Established daily performance goals for employees, and provided feedback on methods for reaching those milestones.
Overnight Team Lead
Amazon Fresh
Schaumburg, IL
05.2022 - 07.2023
- Led a team of eight associates to successfully complete a store remodel, and participated in a store relaunch.
- Established clear expectations for team members regarding their individual roles and responsibilities during each shift, to ensure all materials adhered to corporate guidelines.
- Developed and implemented training programs for new team members, emphasizing merchandising and presentation preparation techniques.
- Conducted regular price checks and inventory audits to ensure competitive pricing strategies, and coordinated with external vendors to obtain necessary inventory for creating successful merchandise displays weekly.
- Provided feedback to associates on their performance, as well as trained, coached, and monitored up to 15 associates each shift, across 3 different departments at once.
- Communicated effectively between departments and other managers to ensure a smooth workflow during shift changes and daily operations via floor walks, chat room, email, daily checklists, and EOD reports.
- Oversaw all merchandising and marketing activities, monitored incoming freight and store metrics, oversaw cash office activities, engaged in constant problem-solving, conducted routine audits, managed stock freight, completed replenishment, assigned daily and zoning tasks, and performed associate duties as needed.
Warehouse Lead
IHerb
Elgin, IL
09.2021 - 05.2022
- Receive and check incoming pallets to make sure the correct product has been sent in the correct quantities.
- Check incoming and outgoing pallets for damaged products or pallets, and communicate with supervisors accordingly regarding issues.
- Knowledge of basic inventory and quality control processes to ensure orders are being fulfilled accordingly.
- Used hand-held scanners, computers, and physical logs to accurately track product movement and employee transactions.
- Ability to communicate using spreadsheets, emails, and Excel charts.
- Responsible for continuous training and coaching of new employees to increase production in every department.
- Performed additional duties as needed, and provided support to the management team.
Warehouse Associate/ Equipment Operator
IHerb
Elgin, IL
04.2020 - 08.2021
- Loading and unloading, forklift operating, organizing, and sorting materials for staging or receiving.
- Operated forklifts and pallet jacks to transfer large products from one area of the warehouse to another.
- Performed general housekeeping and cleaning tasks, including sweeping, wiping down tables and scanners, and wrapping pallets in plastic prior to moving, while keeping goods neatly stacked.
- Knowledge of graphs and spreadsheets, 2-way radio, RF scanners, and basic computer skills.
- Pick items that are ordered, while maintaining the accuracy of quantities and correct products, to ensure that orders are completed in a timely manner according to the replenishment plan.
- Performed additional duties as needed.
Front End Supervisor
Ross Dress for Less
Rockford, IL
01.2019 - 02.2020
- Excellent customer service skills and a positive attitude, as demonstrated by receiving Employee of the Month for two consecutive months and being promoted from part-time cashier to full-time supervisor within six months of working at the company.
- Conducted retail inventory.
- Participated in markdowns, ad sets, and the creation of merchandising displays.
- Managed cash intake and deposit records while maintaining the cash office.
- Trained and mentored team members to achieve front-end operational goals, and oversaw up to four cashiers during a given shift.
Assistant Store Manager
Rue21
West Dundee, IL
05.2018 - 01.2019
- Managed opening and closing procedures, and monitored cash intake and deposit records.
- Reviewed sales and merchandising reports to achieve profit goals, and reduce backstock to predict sales.
- Generated everyday sales reports, and weekly productivity reports.
- Interacted with customers to determine their needs and offer product or service solutions.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Helped oversee the daily operations of the store, managing staff and inventory, while also encouraging sales staff to cross-sell complementary products and services to customers.
Education
Supply Chain Management And Global Logistics -
Purdue Global University
Lafayette, INLarkin High School
Elgin, ILSkills
- Shipping and receiving
- Quality and inventory control
- Retail sales and customer service
- Great interpersonal skills, with the ability to lead and direct employees
- Strong ability to engage and communicate within teams and with customers
- Merchandising and presentation
- Microsoft Excel, Word, and PowerPoint
- Paperwork coordination and documentation skills
- Basic accounting knowledge
- Clerical support
- Telephone and email etiquette
- Record keeping
Timeline
Leasing Agent
The Link Apartments
08.2024 - Current
Warehouse Lead
Amazon
02.2024 - Current
Production Supervisor
Whisps
11.2023 - 02.2024
Assistant Manager
Böhme Boutique
08.2023 - 11.2023
Overnight Team Lead
Amazon Fresh
05.2022 - 07.2023
Warehouse Lead
IHerb
09.2021 - 05.2022
Warehouse Associate/ Equipment Operator
IHerb
04.2020 - 08.2021
Front End Supervisor
Ross Dress for Less
01.2019 - 02.2020
Assistant Store Manager
Rue21
05.2018 - 01.2019
Supply Chain Management And Global Logistics -
Purdue Global University
Larkin High School