Kyle J. Knowles
Railroad Professional
Keller,TX
Summary
Accomplished individual with close to 14 years experience in the railroad industry in both front-line and remote operations. Problem solver focused on improving efficiency and effectiveness of operations in the transportation industry. Experience leading and managing various internal and external stakeholders within coordinated complex logistical operations in a timely fashion.
Overview
14
14
years of professional experience
Work History
Crew Resources Manager
CPKC Railroad
Kansas City, MO
02.2023 - 09.2024
- Single crew caller for entire former KCS railroad
- Calls every train (mainline and yard) on system, manages all crew boards, creates extras, and handles all crew members’ issues
Regional Sales and Marketing Manager
Texas Refinery Corp
Fort Worth, United States
04.2022 - 11.2022
- Responsible for sales of customers in a 16 state region
- Worked with credit department to get orders released to be fulfilled
- Wrote product articles and salesman spotlights for company magazine
- Pitched monthly marketing promotions
Crew Dispatcher (crew caller)
CSX Transportation
Jacksonville, FL
08.2021 - 12.2021
- Call train crews to put them on duty
- Study crew boards to assess manpower
- Assist in any of the crew member's needs through inbound calls
Train Dispatcher Trainee
CSX Transportaion
Jacksonville, FL
06.2012 - 08.2020
- Completed classroom training with 97% average
- On the job training on 1st, 2nd, and 3rd shift
- Used critical thinking to break down problems, evaluate solutions and make decisions
Rail Link Coordinator
Genesee & Wyoming
Fort Worth, TX
06.2011 - 06.2020
- Communicated between Rail Link, BNSF, and Union Pacific on coal trains in Powder River Basin
- Coordinated with 13 coal mines and several railroads to provide projected train arrivals to mine site
- Provided mine critical information to and from BNSF and UP to improve loading opportunities
- Interfaced between superintendents, chief dispatchers, trainmasters, and MCOs in the NOC
- Served as liaison between all railroads to solve time critical issues that arose
- Planned with dispatchers to ensure crews were in place so that mines stayed fluid
- Monitored empty train imbalance into mines and made suggestions to expedite loadings
Trainmaster
BNSF Railway
Belen, NM
01.2008 - 04.2011
- Served in high-intensity role that oversaw all aspects of train movements in-and-out of the terminal that included building, dispatching, and managing train traffic
- Made crucial decisions that affected the entire network such as order to bring trains, what time to put crews on duty, and if/when relief crew may be needed
- Achieved the previously unaccomplished feat of 80% on-time performance on “through trains”
- Created and presented project to decrease yard crew overtime, resulting in the terminal back under budget in weeks
- Praised by upper management in creating culture of high expectations and positive results
- Best Way Initiative – lauded by trainer for superior knowledge by way of process improvements
- Leadership – responsible for 100+ union employees such as train crews and mechanical personnel
Education
Bachelor of Arts - Communication
12.2007
GPA: 3.25, Order of Omega Greek Honor Society (top 3%), Delta Tau Delta Fraternity
Associates of Arts -
08.2005
GPA: 3.50, Phi Theta Kappa Honor Society member
Skills
- Effective communicator with concise verbal skills and strong operations experience
- Demonstrates superior analytical mindset along with sound organizational aptitude
- Benefits from receptive listening ability in coming up to speed quickly
- Excels under pressure and brings reputation for dependability
Accomplishments
- Previously GCOR rules certified, first aid/CPR certified, and passed the Conductor and train dispatcher exams
Timeline
Crew Resources Manager - CPKC Railroad
02.2023 - 09.2024
Regional Sales and Marketing Manager - Texas Refinery Corp
04.2022 - 11.2022
Crew Dispatcher (crew caller) - CSX Transportation
08.2021 - 12.2021
Train Dispatcher Trainee - CSX Transportaion
06.2012 - 08.2020
Rail Link Coordinator - Genesee & Wyoming
06.2011 - 06.2020
Trainmaster - BNSF Railway
01.2008 - 04.2011
Texas A&M University - Bachelor of Arts, Communication
Tarrant County College - Associates of Arts,
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