Kyle Larsen
Ogden
Summary
Motivated IT professional with a strong background in customer service, technical troubleshooting, and logistics operations. CompTIA Security+ certified and advancing studies in IT systems and cybersecurity. Dependable and solutions-driven, with proven communication and multitasking skills. Committed to delivering excellent user support while contributing to a secure and efficient IT environment.
Overview
17
17
years of professional experience
Work History
Parts Delivery and Warehouse
Ken Garff
Riverdale
09.2023 - Current
- JD Griffiths (Current Manager- ask for contact)
- Deliver high-value automotive parts on schedule while maintaining accurate delivery and inventory records.
- Operate forklifts (certified) to organize and optimize warehouse efficiency.
- Provide excellent customer service resolving delivery-related issues.
Driver
United Parcel Service
Ogden
01.2019 - 04.2025
- Coordinated daily movement of high-volume packages with barcode scanners and tracking systems.
- Operated safely and efficiently while adhering to strict quality and security standards.
- Identified and recommended process improvements that enhanced route efficiency.
Business to Business Account Manager
Wayfair LLC
Ogden
04.2015 - 10.2019
- Managed 1,200+ business clients, ensuring satisfaction through proactive communication and issue resolution.
- Utilized CRM tools to track data, drive upsells, and strengthen retention.
- Represented company at client meetings nationwide, securing key partnerships.
- Trained and mentored new team members to improve performance standards.
Service Manager
Wayfair LLC
Ogden
04.2013 - 04.2015
- Managed internal help desk and escalations, ensuring timely resolution of complex issues.
- Trained and coached new employees, developing materials to streamline onboarding.
- Oversaw staffing and performance management for service teams.
Clerk
Internal Revenue Service
North Ogden
01.2009 - 02.2012
- Processed confidential taxpayer documents within high-security protocols.
- Maintained organized records supporting audits and workflow accuracy.
Education
CompTIA Security+, Network+, Linux+, A+ -
Ogden Applied Technical College
12-2025
High School Diploma -
Bonneville High School
01.2007
Skills
- Troubleshooting (Hardware & Software)
- System Administration & Active Directory
- Network Fundamentals (LAN/WAN)
- Cybersecurity Awareness & Endpoint Management
- CRM & Ticketing Systems (Salesforce, Zendesk)
- Microsoft Office Suite
- Customer Service & Communication
- Problem Solving
- Client & Account Management
- Escalation Resolution
- SLA Compliance
- Documentation & Reporting
Timeline
Parts Delivery and Warehouse
Ken Garff
09.2023 - Current
Driver
United Parcel Service
01.2019 - 04.2025
Business to Business Account Manager
Wayfair LLC
04.2015 - 10.2019
Service Manager
Wayfair LLC
04.2013 - 04.2015
Clerk
Internal Revenue Service
01.2009 - 02.2012
CompTIA Security+, Network+, Linux+, A+ -
Ogden Applied Technical College
High School Diploma -
Bonneville High School