Kylen Delap
Summary
Developed strong communication and problem-solving skills in fast-paced environment, effectively handling customer inquiries and resolving issues. Demonstrated ability to manage high call volumes while maintaining quality service. Seeking to transition these skills into new field, contributing to different professional setting.
Overview
3
3
years of professional experience
Work History
Phone Operator
The Surgery Center of Huntsville
01.2024 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
Receptionist
Natural Balance Day Spa
06.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Ice Cream Truck Driver/Server
Chunky Monkey Ice Cream Truck
06.2023 - 09.2024
- Organized special promotions for holidays or themed events that increased brand awareness within the community.
- Supported team members during busy periods or staff shortages by covering additional shifts when needed.
- Provided a safe environment for children around the truck, always adhering to traffic regulations and parking guidelines.
- Ensured safe food handling practices with meticulous adherence to hygiene standards and regular equipment cleaning.
Carhop Server
Sonic Drive- In
06.2022 - 06.2023
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Carhop Server
Sonic Drive-In
03.2022 - 06.2022
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
Education
High School Diploma -
Lincoln County High School
Fayetteville05-2024
Skills
- Professionalism
- Patience
- Time Management
- Organization
- Reliability
- Honesty
Timeline
Phone Operator
The Surgery Center of Huntsville
01.2024 - Current
Receptionist
Natural Balance Day Spa
06.2023 - 12.2024
Ice Cream Truck Driver/Server
Chunky Monkey Ice Cream Truck
06.2023 - 09.2024
Carhop Server
Sonic Drive- In
06.2022 - 06.2023
Carhop Server
Sonic Drive-In
03.2022 - 06.2022
High School Diploma -
Lincoln County High School
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