Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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KYLENE SHARP

Grants Pass,OR

Summary

Accomplished Implementation Manager offering over 4 years of experience in SaaS. Successful when leading high stake projects to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.

Overview

5
5
years of professional experience

Work History

Implementation Manager

Vector Solutions
06.2021 - Current
  • Manage between 25-35 enterprise clients at any given point post-sale through to success hand-off
  • Continuous updating of onboarding processes to ensure the best and most streamlined user experience
  • Coordinate and collaborate with development, customer support and sales to identify product opportunities
  • Recognized as a subject matter expert in my field

Implementation Coordinator

Vector Solutions
02.2021 - 06.2021
  • First hire within a new team which led to building all onboarding processes
  • Primary point of contact for SMB and Enterprise clients during their onboarding process
  • Led custom product training and deployment to meet organizational goals
  • Provided consultation and in-depth assistance with platform build out

Customer Success Representative

Vector Solutions
02.2019 - 02.2021
  • Answered constant flow of customer calls with minimal wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Held weekly system overview webinars
  • Trained newly hired employees

Medical Assistant

Siskiyou Community Health Center
08.2018 - 02.2019
  • Handle administrative duties for assigned physician
  • obtain patient vital signs and information
  • field and answer patient questions and concerns for physicians
  • Completed clinical procedures and gathered patient data for interpretation by physician

Education

Associate of Arts - General Studies

Rogue Community College
Grants Pass, OR
2019

Skills

  • Interpersonal skills
  • Prioritization
  • Communication
  • Adaptability
  • Collaborative
  • Project management
  • IT/SaaS
  • CRM software (Salesforce)
  • Google Suite/Excel
  • Atlassian Suite (JIRA)

Accomplishments

  • Used Microsoft Excel and JIRA Confluence to create onboarding requirements and processes for a brand new team
  • Recognized as a top performing employee for the first quarter of 2023

Languages

Spanish
Professional Working

Timeline

Implementation Manager

Vector Solutions
06.2021 - Current

Implementation Coordinator

Vector Solutions
02.2021 - 06.2021

Customer Success Representative

Vector Solutions
02.2019 - 02.2021

Medical Assistant

Siskiyou Community Health Center
08.2018 - 02.2019

Associate of Arts - General Studies

Rogue Community College

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KYLENE SHARP